How do I control spam?

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I have my support emails sent to Gmail/Google Apps and forwarded from there to Freshdesk, but in the past this led to Google filtering legitimate support requests as spam. I'll have to try it again and see how it performs now.

We've also had major problems with Spam. The Freshdesk spam filters are useless and blocking spam does nothing.

I setup Dispatch rules and even that didn't help because the spammers would simply change a word every day or two and it would keep coming.

I'm not going to complain as I use the Freshdesk free account and don't want to look a gift horse in the mouth, but if I was a paying customer I would be expecting a lot more done to combat the problem.

What I did was to setup a GMAIL account, from our domains cPanel I forwarded all my support email addresses to the GMAIL email address.

From GMAIL I forward to Freshdesk email.

Before you do this you must setup an occasional user in Freshdesk using the GMAIL email address. This is to ensure the ticket has the customers original email address and name attached, not GMAIL.

Been trialling this for a week now and not a single bit of spam has come through. GMAIL is handling all of that in the background.

Spam has always been a problem and is getting really bad. I've had to create filters in my Gmail/Google apps to prevent tickets from Freshdesk from going into the Spam folder automatically, or else real tickets go there too. So now I get all the spam in my inbox and within the Freshdesk web interface. The mobile app is not able to delete and flag spam tickets either.
Hi Anna, You really need spam checking for emails that come into Freshdesk and create tickets as there is extra work sifting through spam.
We're trialling the solution at the moment and have moved emails from gmail to Freshdesk and now we are getting a lot of spam that used to be blocked by gmail.
I think forwarding from the cpanel account means any account level filtering done at the Cpanel level and also gmail level is now bypassed.
Should be easy to set something up.

In the meantime, I'm considering a selective forward from gmail which may help the problem. This suggestion may help others.




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We have released a SPAM filtering feature to monitor the posts and replies that are made on the Forums.

Please refer to -

We are also working on how to limit SPAM that come in as tickets too. For now, please try enabling captcha from Admin>>Customer Portal. 

Once we make more advances on this, I will keep you posted.


+1 for spam controls. Something as basic as SpamAssassin would be great.


I do not get a large volume of spam but do not have a large user pool currently, so about 45% of the posts I have had so far have been spam so it is awful. I am surprised that there is no real spam control in place on posting...

We are also receiving a fair amount of blatant spam via portal (8 this morning), it would seem that even a basic filter would be able to block these messages