How do I control spam?


We get from 5-25 spam messages into our freshdesk dashboard per hour via our portal submission page. They are clearly coming from bots. How do we get this under control? Support at Freshdesk has told us to setup a filter, but there is nothing to filter on as these are random subjects and email addresses.


56 replies

Spam has always been a problem and is getting really bad. I've had to create filters in my car rental dubai business Gmail/Google apps to prevent tickets from Freshdesk from going into the Spam folder automatically, or else real tickets go there too. So now I get all the spam in my inbox and within the Freshdesk web interface. The mobile app is not able to delete and flag spam tickets either.

Userlevel 5
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Spam has always been a problem and is getting really bad. I've had to create filters in my car rental dubai business Gmail/Google apps to prevent tickets from Freshdesk from going into the Spam folder automatically, or else real tickets go there too. So now I get all the spam in my inbox and within the Freshdesk web interface. The mobile app is not able to delete and flag spam tickets either.

Hello @ialexvky, can you mail the details of the tickets that been marked as SPAM to support@freshdesk.com so that our support buddies can dig deeper into the issue to find the root cause and help you fix the same?

I do not get a large volume of spam but do not have a large user pool currently, so about 45% of the posts I have had so far have been spam so it is awful. I am surprised that there is no real spam control in place on posting...

you're right.

Hello Aravind

Lately we experience an increase of spam, marking them as such and blocking the sender is not helping much.
Could you please concurrence it out?

lol.

We get from 5-25 spam messages into our freshdesk dashboard per hour via our portal submission page. They are clearly coming from bots. How do we get this under control? Support at Freshdesk has told us to setup a filter, but there is nothing to filter on as these are random subjects and email addresses.

Same issue.

Userlevel 7
Badge +9

@jim.stephen is there a fix? Thanks :)

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