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How do I control spam?

B
Rank

We get from 5-25 spam messages into our freshdesk dashboard per hour via our portal submission page. They are clearly coming from bots. How do we get this under control? Support at Freshdesk has told us to setup a filter, but there is nothing to filter on as these are random subjects and email addresses.

58 replies

I

Spam has always been a problem and is getting really bad. I've had to create filters in my car rental dubai business Gmail/Google apps to prevent tickets from Freshdesk from going into the Spam folder automatically, or else real tickets go there too. So now I get all the spam in my inbox and within the Freshdesk web interface. The mobile app is not able to delete and flag spam tickets either.

Keer
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Userlevel 5
Badge +12

Spam has always been a problem and is getting really bad. I've had to create filters in my car rental dubai business Gmail/Google apps to prevent tickets from Freshdesk from going into the Spam folder automatically, or else real tickets go there too. So now I get all the spam in my inbox and within the Freshdesk web interface. The mobile app is not able to delete and flag spam tickets either.

Hello @ialexvky, can you mail the details of the tickets that been marked as SPAM to support@freshdesk.com so that our support buddies can dig deeper into the issue to find the root cause and help you fix the same?

Cheers, Keer, Freshworks Community Team
jeffelon
Rank

I do not get a large volume of spam but do not have a large user pool currently, so about 45% of the posts I have had so far have been spam so it is awful. I am surprised that there is no real spam control in place on posting...

you're right.

johnnyroop
Rank

Hello Aravind

Lately we experience an increase of spam, marking them as such and blocking the sender is not helping much.
Could you please concurrence it out?

lol.

yooplo
Rank

We get from 5-25 spam messages into our freshdesk dashboard per hour via our portal submission page. They are clearly coming from bots. How do we get this under control? Support at Freshdesk has told us to setup a filter, but there is nothing to filter on as these are random subjects and email addresses.

Same issue.

manns
Rank
Userlevel 7
Badge +10

@jim.stephen is there a fix? Thanks :)

Cheers, Stephen || https://ITSM.tools
colleencamacho59
Rank

We've also had major problems with Spam. The Freshdesk spam filters are useless and blocking spam does nothing.

I setup Dispatch rules and even that didn't help because the spammers would simply change a word every day or two and it would keep coming.

 

I'm not going to complain as I use the Freshdesk free account and don't want to look a gift horse in the mouth, but if I was a paying anglo pacific shipping customer I would be expecting a lot more done to combat the problem.

What I did was to setup a GMAIL account, from our domains cPanel I forwarded all my support email addresses to the GMAIL email address.

From GMAIL I forward to Freshdesk email.

 

Before you do this you must setup an occasional user in Freshdesk using the GMAIL email address. This is to ensure the ticket has the customers original email address and name attached, not GMAIL.

 

Been trialling this for a week now and not a single bit of spam has come through. GMAIL is handling all of that in the background.

I do not get a large volume of spam but do not have a large user pool currently, so about 45% of the posts I have had so far have been spam so it is awful. I am surprised that there is no real spam control in place on posting...

jossbuttler
Rank

We've also had major problems with Spam. The Freshdesk spam filters are useless and blocking spam does nothing.

I setup Dispatch rules and even that didn't help because the spammers would simply change a word every day or two and it would keep coming.

 

I'm not going to complain as I use the Freshdesk free account and don't want to look a gift horse in the mouth, but if I was a paying customer I would be expecting a lot more done to combat the problem.

What I did was to setup a GMAIL account, from our domains cPanel I forwarded all my support email addresses to the GMAIL email address.

From GMAIL I forward to Freshdesk email.

 

Before you do this you must setup an occasional user in Freshdesk using the GMAIL email address. This is to ensure the ticket has the customers original email address and name attached, not GMAIL.

 

Been trialling this for a week now and not a single bit of spam has come through. GMAIL is handling all of that in the background.

I do not get a large volume of spam but do not have a large user pool currently, so about 45% of the posts I have had so far have been spam so it is awful. I am surprised that there is no real spam control in place on posting...

I have the same problem boy.

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