Visit Freshworks.com Visit Freshworks

How do I get the value of a custom field when intercepting Event

  • 15 February 2019
  • 1 reply
  • 25 views
M
Rank

I am using the freshdesk Events API.  When using the ticket.propertiesUpdated event, I find that event.helper.getData() is not returning the value of the custom field we have added to our ticket properties. Is there a way to use the freshdesk API to do this?


This topic has been closed for comments

1 reply

B
Rank

So the event is getting triggered when the custom field is changed, but the data is not available?

Terms of UseCookie settings