In Freshdesk serverless there is onTicketUpdated, in Freshdesk webhooks it is possible to listen for a ticket update.
However, it is possible for an admin to bulk update tickets. For example change multiple tickets’ assigned agent.
How do I listen for those bulk changes using the Freshdesk API?
How do I listen for bulk ticket updates in Fresdesk?
Userlevel 2
+6
Hi
Greetings from Freshworks Community!
We do provide the option to bulk update the tickets using API. Please check the below developer article for the same:
https://developers.freshdesk.com/api/#bulk_update_tickets
Regards,
Jebas D.
Thanks for your input.
I should mention, I’m not looking to bulk update tickets. In my case I want to know when the tickets are bulk updated by an agent or admin in the Freshdesk user interface.
Currently, I know how to listen for changes on an individual ticket, using a product event. However, I need to know when tickets get changed in bulk, but I can’t find a product event or webhook for that case.
Hi
When bulk update is performed on tickets either via the UI or the app, it gets captured as a single event in the ticket activities and does not show that it has been bulk updated. Because of this, there is no way to trigger a notification when bulk action is performed.
Feel free to drop a note here incase of further assistance :)
Cheers,
Barun
+1
👌
Thanks for sharing. In my case I have moved to polling for changed tickets every 5 seconds. It is not ideal and seems inefficient but it does work.
I would be cool if there was global event for bulk update in the client as it would save a lot of work building out a server to poll for changes.
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