I'm curious to know how you deal with old contacts who have since left their respective businesses (your customer), but you'd still like to keep history?
I would like to:
1) Remove old contacts, so they do not display under the company.
2) Retain ticket history in some way, we do not want to lose the history of emails and conversations that took place, as what was referenced may well still be valid/need to be retained.
Has anyone found a workflow that helps support this? It's although you need to have an Active / Inactive Status for each contact, by default only showing Active contacts in Company View.