I don't undersand how using this. Can you suggest me any case study?
This topic has been closed for comments
anyone?
I use it to differentiate between ticket types.  I have Support Issue, Bug, Enhancement Request, and Task. Then I can filter my reports on only support items for metrics etc. but still have a place to hold tickets where the customer can see them.Â
Â
Hopefully this makes sense.
Beavillareal mom
Thank you Adam, good tips :-)
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.