I don't undersand how using this. Can you suggest me any case study?
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anyone?
I use it to differentiate between ticket types. I have Support Issue, Bug, Enhancement Request, and Task. Then I can filter my reports on only support items for metrics etc. but still have a place to hold tickets where the customer can see them.
Hopefully this makes sense.
Beavillareal mom
Thank you Adam, good tips :-)
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