How to add a new user to the ticket via API?

  • 25 January 2019
  • 0 replies
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Hi, support, 

I'd like to know is there any way how we can add a new user for the conversation in the separate ticket and update this data?

Right now, all users on the ticket are added as cc_email. I haven't found such an option in the API. Could you suggest some approach how we can update this field, please?

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