Question

How to add Description to a Custom Report

  • 13 December 2021
  • 3 replies
  • 28 views

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I want to include the ticket description on a custom report but I can’t find DESCRIPTION as a ticket field to select.


3 replies

Userlevel 3
Badge +5

it is possible to add.. below are few screen grabs

 

 

 

 

 

Hope this helps.

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I also reached out to support and they said that we currently do not have that capability.  We are on the Pro Plan.

 

Userlevel 4
Badge +12

I also reached out to support and they said that we currently do not have that capability.  We are on the Pro Plan.

 

@dberry4712 As of now, single line text fields are not included in Analytics. This has already been picked up as a feature request and we’ll be sure to keep you posted as and when we have updates. Have a good day! 

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