Visit Freshworks.com Visit Freshworks
Question

How to add Description to a Custom Report

  • 13 December 2021
  • 3 replies
  • 48 views
D
Rank
Badge

I want to include the ticket description on a custom report but I can’t find DESCRIPTION as a ticket field to select.

3 replies

vijay_2am
Rank
Userlevel 3
Badge +6

it is possible to add.. below are few screen grabs

 

 

 

 

 

Hope this helps.

Regards | Vijay
D
Rank
Badge

I also reached out to support and they said that we currently do not have that capability.  We are on the Pro Plan.

 

Keer
Rank
Userlevel 5
Badge +12

I also reached out to support and they said that we currently do not have that capability.  We are on the Pro Plan.

 

@dberry4712 As of now, single line text fields are not included in Analytics. This has already been picked up as a feature request and we’ll be sure to keep you posted as and when we have updates. Have a good day! 

Cheers, Keer, Freshworks Community Team

Reply


Terms of UseCookie settings