How to add field on agent's profile

Hi @poojad20.pd35 ,

Thank you for reaching out to Freshdesk. Firstly, we apologise for the delay in getting back.

We hope you were able to find the answer to this topic. If you were expecting something like a radio button, as of now, we do not have this option.However, we do have single select dropdown fields that could help. You could also try using checkboxes as a workaround based on your use case.

Happy Freshdesking! :)