I am using the Mint version of FreshDesk in a Firefox browser.
I am not sure what has changed recently, but the shortcuts have suddenly become annoying. I am aware I can switch these of in the user profile, but then they automatically get turned back on again.
If for instance I deselect Keyboard shortcuts (so it is grayed [greyed] out and then type a / b / c the shortcuts are switched on, I get pop-up windows etc.
I noticed earlier (before switching them off) that typing an n in a reply was sufficient to open a new note. Most frustrating if I am not continually looking at the screen.
So how can I switch them off, so I can forget about them?