How to capture backend events?

  • 27 August 2019
  • 2 replies

We need to capture ticket events, such as Ticket status updated, ticket closed. 

The frontend App does allow to listen to UI events, like closeTicketClicked. But, there are multiple ways to close ticket, and not events get capture.

Are there any events triggered from backend that we can listen to? 

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2 replies

Hi Sid,

We have product events to help you listen to ticket creation, updates, and a lot more. You can learn more about them here.

These are independent of the interface.

Thanks for the input. I was able to create custom serverless app and able to call external API.

Is there any restriction on client libraries. I want to pass these events to one RabbitMQ server. We also want to restrict the access to RabbitMQ server from external sources. Do freshdesk have any IP range that we can whitelist?