We integrated fresh desk into our iOS app, when the conversations screen opens, this question appears at the beginning from the agent:
Hello there! Need help? Reach out to us right here, and we’ll get back to you as soon as we can!
How can I change this message ? is it from the SDK or from the admin panel ?
Best answer by KeerView original
@khaled89, can you share a screenshot of the page you are referring to so that we’d be able to assist you better here? You can also mail to firstname.lastname@example.org if you are facing this issue in Freshdesk and to email@example.com if you are seeing this message in Freshchat.
Our product specialists would suggest steps on how you can fix this.
They’re referring to this:
you can customize the message by navigating to Admin>> Topics>> Welcome message