The Freshworks Community IT Awards
Is there an automatic way to convert ticket solutions to public knowledge-base answers?
Thanks for any help.
When you are sending a reply on the ticket that you feel shoud be added as a solution article in your knowledge base, you can just CC the kbase email address of your account in the ticket reply (it would be in the form email@example.com) and the reply will get saved as a draft in your solutions section. You can review the draft later when you find time and publish it post that.
You can learn more about this feature here.
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