Question

how to export the report based on what is filtered and not based on the export date range

  • 24 April 2022
  • 1 reply
  • 66 views

I have filtered some records that include tickets more than 30 days. when the report was exported it only includes (by default) 30 days of records. This will be fixed if I change the custom date based on the oldest ticket. I hope there is an option in the export to export what was really filtered without the need to change the date based on the oldest ticket.


1 reply

Userlevel 4
Badge +5

Hi @Charlotte.Sabado,

Welcome to the Freshworks Community!

I understand you are looking to export your old tickets. Every time an export is triggered from your List View, the time range would have been pulled up as Last 30 days by default. 

Hence, we recommend using the Anytime date filter while you export your ticket data here on, to receive the complete set of Data.

U1eFqPlUCkfhYU1nnglhX_9Y8bmDfX919n50JPkDQKtmd66t3OEwdBr3PaVPP3GyPfWbAefRvf7UJtpW8kOKCR80aWwzqp80wnXiGlXpqTocx3zbZX9DCVFYLB-k4MGVFK7PMa4Ey223wQS76A

Please try this and let us know if this works for you.

Cheers!

Reply