Despite our best efforts, we are getting soooo many support tickets via our Freshdesk asking questions that are already answered in our extensive knowledge base.
Basically, we can’t handle it, and further to that we have no desire to handle it, either.
Using Freshdesk how does one force the customer to search the knowledge base FIRST, and only open up the option for them to raise a support ticket IF their query isn’t answered?
Also, how does one edit the pre-filled text in the knowledge base search function?
Currently ours reads “enter your search term here”.
Best answer by hemanth.ramyaView original