Hi, could you help us with the API, please? Is there any way how we could get the next data from the API or somehow else:
1)Average Resolution time
2)Resolved Tickets % (under the reports tab in FD)
3)Unresolved Tickets % (under the reports tab in FD)
4)Average Resolution time Split by type (Reports tab in FD ->Under Average Resolution time -> Average Resolution time Split by type)
And also we want to get:
1)Shortest Incident: This has to be taken from the Portal Data, the quickest incident in terms of resolution time.
2)Medium Incident: This has to be taken from the Portal Data, the medium time taken the incident in terms of resolution time.
3)Longest Incident: This has to be taken from the Portal Data, the longest time taken the incident in terms of resolution time.
