My question is pretty simple. All I want to do is add new / required fields to Customer records, the same way that FD allows you to add custom fields to Tickets. We run a helpdesk for customers using financial analysis software, and we need a field for their Accounting Software for each Customer or each Company.
Is there a way to do this within Freshdesk or does this comprise a feature request?
Best answer by Saira TehreemView original