Hi,
I have automations to close the ticket (mark status as closed) if user don’t reply in 48 hours.
I need to trigger webhook if this happens, so that I can close ticket on external system automatically.
Mind you that Time Triggers don’t have Trigger Webhook function.
Under Ticket Updates, I have one automation to trigger webhook if status changed from any to closed/resolved.
This works if user/agent are the ones doing it. However, if it’s executed by System (under Time Trigger), I cant do it.
Any suggestion/workaround how to achieve so? If I put Tag using the Time Triggered automation, it wont capture either because it’s done by System.
Freshdesk support just dismiss me saying that it’s not the functionality offered at the moment.
Thank you all.