Hi all,
Please guide me how we can unmerge the ticket in Fresh desk.
Best answer by Juliana Rozario
View originalHi all,
Please guide me how we can unmerge the ticket in Fresh desk.
Best answer by Juliana Rozario
View originalHi,
The method we use is to re-open the closed ticket and delete all of the Notes added by the Merge. It then appears as 2 open tickets.
Hello
Welcome to Freshworks Community. I hope you are well:)
Unfortunately, we wouldn't be able to unmerge the tickets as it's an irreversible process. Once you merge the tickets, the replies/notes would be added to the Primary ticket and I'm afraid you won't be able to split them.
Feel free to ping us for any queries/concerns. We'd be happy to help.
Happy Freshdesking:)
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