Hi all,
Please guide me how we can unmerge the ticket in Fresh desk.
Best answer by Juliana Rozario
View originalHow to unmerge ticket
Hi,
The method we use is to re-open the closed ticket and delete all of the Notes added by the Merge. It then appears as 2 open tickets.
Userlevel 3
+4
Hello
Welcome to Freshworks Community. I hope you are well:)
Unfortunately, we wouldn't be able to unmerge the tickets as it's an irreversible process. Once you merge the tickets, the replies/notes would be added to the Primary ticket and I'm afraid you won't be able to split them.
Feel free to ping us for any queries/concerns. We'd be happy to help.
Happy Freshdesking:)
Reply
Sign in to the Community
No account yet? Create an account.
Social Login
Login for Freshworks Employees Login with LinkedInor sign up below
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.