How to whitelist a contact

  • 13 December 2014
  • 1 reply
  • 23 views

Hello - we are not able to get tickets created because Freshdesk won't whitelist a contact with email address noreply@r...com


I have logged a couple of tickets with Freshdesk but I am not getting a response. Does anyone have a workaround?


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1 reply

Userlevel 3
Badge +8

Hey Amol,


First off, sorry for the delay in getting this sorted out for you. 


I hope the issue has been handled by one of our agents. 


Feel free to reach out for more assistance, anytime! Will always be glad to help out.


Anna