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Hi @MackHarris 

Welcome to Freshworks Community 🙂

Happy to have you on board! I am sharing the beginner's guide, which will walk you through the Freshdesk feature and How you can use the same easily by saving time. Some of the best practices shared on this link also contain a few productivity hacks as a bonus. I hope this E-book will help you.

Getting Started with Freshdesk Guide: https://freshdesk.com/resources/ebooks/getting-started-with-freshdesk-guide

Here’s to you
Vidya D

Learn something new today, get recognized for your contributions, stay on top of product updates and build meaningful connections in our Freshdesk community. Fresh ideas, quality service :)