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I don't get notifications when users create tickets.

  • 6 December 2022
  • 2 replies
  • 42 views

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I don't get notifications when users create tickets.

I have configured an email address in the email settings.

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Best answer by jim.stephen 7 December 2022, 09:07

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Hi @Sarah_B 

 

Greetings from Freshworks Community! 

 

I understand that you are not getting any Email notifications whenever users creates tickets, in order to receive notifications, kindly go to Admin → Email Notifications → Agent notifications → New ticket created → Notify Agents → Add Agent → Add your email address → Save → Toggle On the Notification. 

 

Post this you will be notified whenever a Ticket is created. 

 

 

 

 

I hope this helps. 

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Thank you   @jim.stephen 

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