I realy need Sort by columns.

  • 2 October 2022
  • 2 replies

Userlevel 2

 Hello guys.
i wanna says it will be alot easy for me if i can Sort by columns like: 

i can soft by subject
Can someone know how to do it?
please show me how to do it.

2 replies

Userlevel 1

Yes, this is something I’d really like as well. Most other platforms have this feature! 

Userlevel 3
Badge +3

Hi @MinhPhuc2kkk,


Thank you for reaching out to Freshworks Community.


From your query, I could understand that you are looking to modify the layout of the ticket list view page. To achieve this, you would have to switch to ‘Table View’ in your Ticket page by clicking on the Table View icon on the top right. Here is the screenshot for your reference -



From there,  click on the edit icon next to the Table Headers to select the fields you wish to add or retain on your Table View and then save the view.


If this is not what you are looking for, and if you are mentioning about the Sort option which we have under the Ticket View,  I am afraid we don't have an option to sort tickets by subject/contacts as of now. As a workaround, you can try using the filtering option in the list view to filter and check tickets quickly.


Feel free to drop a note here in case of further queries!