I need to see which tickets have been completely deleted from the trash.
How can I view information about tickets that have been deleted by the trash?
I want to see the history of tickets deleted from the trash.
Userlevel 6
+8
- Community Manager
- 155 replies
-
15 May 2023
Hello
Thank you for reaching out! We will have someone from the customer support team respond to your query.
Userlevel 3
+5
The tickets in trash will not be counted for any of the transactions (reports or analytics) hence it is not possible to fetch a report that are moved to trash and completely deleted.
Curious to know, if a ticket is moved to trash and then after 30 days it is getting permanently deleted, why there is a need for this data as report?
Cheers
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