Image on signature shows enlarged on recipients email

  • 25 November 2021
  • 4 replies


Can anyone help/has anyone had this issue. I have asked freshdesk for help but problem still not resolved.

If we put our company logo into our signature and change the size to smaller then send a client an email from FD the logo shows very large on their email. Any help appreciated thanks 

4 replies

Userlevel 5
Badge +12

Hello @SCARLETTBOLTON, good day! Thanks for reaching out to us on Freshworks Community. I understand you are facing issues with adding your logo. Upon analzing the past tickets, we could see that the issue was addressed earlier. 

We’ve reopened the case to have this checked further. The ticket ID is 9886648. 

Have a good day!

Badge +2

@aravind.sundararajan I got Your DM and have replied to it but haven’t heard back.

Resize option with dragging mouse pointer does indeed resize the picture in the editor but, as I said in my original post, the picture is send in it’s original size to the receiver. So this option doesn’t work as intended.

Badge +2

It would be helpful to see the solution for this issue so other can solve it as well.

As far as I can see You can resize the picture in the signature editor but the picture is displayed in its original size when replying.

Why isn’t there a possibility to insert an image rather than attaching a link?

Userlevel 4
Badge +12

@Ivan_CRO With the add image option (using the URL), you’ll be able to resize the image by dragging the mouse pointer. Unfortunately, we don’t have a way to insert the image (upload from local) but the resize option should just work fine. 

I’m sending you a DM to gather some details so we can have our team troubleshoot the issue and help you with a fix.