Importing from backups?

  • 19 June 2019
  • 0 replies

Hello All,

So we recently started using FreshDesk and I want to put a backup procedure in place in case we need to revert to an earlier date for whatever reason.

I have seen that I can "Export Data" by going to "Admin > Account" but what can I actually do with the received XML files? Logically there should also be an import option somewhere to restore the configuration to the time the export was done but I can't find anyway to do this anywhere.

Is there some piece of information I am missing?

Any advice or information would be great!

PS - If possible I also want to automate this job rather than doing it manual each week. If someone has information on how to achieve that too it'd be very helpful

Thanks all!

This topic has been closed for comments