Importing from backups?

  • 19 June 2019
  • 0 replies
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Hello All,


So we recently started using FreshDesk and I want to put a backup procedure in place in case we need to revert to an earlier date for whatever reason.


I have seen that I can "Export Data" by going to "Admin > Account" but what can I actually do with the received XML files? Logically there should also be an import option somewhere to restore the configuration to the time the export was done but I can't find anyway to do this anywhere.


Is there some piece of information I am missing?


Any advice or information would be great!


PS - If possible I also want to automate this job rather than doing it manual each week. If someone has information on how to achieve that too it'd be very helpful


Thanks all!



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