Ok so I'm wanting to check out Freshdesk, and I want to import my Zendesk data. So I go to Reports in Zendesk and download "Full XML export", which comes as a ZIP file. So in Freshdesk I enter my Zendesk details (domain, username, password), and select the ZIP file, and Freshdesk tells me it might take a few minutes, but nothing happens.
Firstly, why does Freshdesk need my Zendesk URL and password given that I'm about to give it all the info it needs in the XML files? Surely it should need either credentials or exported data, but not both?
And secondly, since I guess it doesn't like my ZIP file, what format would it like?
I'm really surprised given the nature of the Zendesk/Freshdesk competition, that there isn't more of both documentation and discussion around this feature.
I'm really wanting to get moving on this, it would be great if "it just worked"...