Importing Historical Outlook Emails To Freshdesk

  • 2 August 2018
  • 2 replies


I can't figure out how to do this - can you help please?

I want to be able to find and link these historical emails to new enquiries where necessary and see them in a customer's timeline.

So they also need to be imported as closed tickets.

Thank you

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2 replies

Hello Rory,

We don't have a native app that can help you migrate emails from Outlook but a few of our solution partners can help you with the migration as a professional service. You can find the options for migration services here.


Badge +1

Hi there, 

Looping in as one of the solution partners. For anyone interested in Outlook to Freshdesk migration, make sure to check out Help Desk Migration. The import process is very straightforward and there’s a support team you can ask questions at any time. 

Hope this helps! :blush: