We're finishing up implementation of FreshDesk, getting ready for launch at the end of the month. I was interested in importing tickets from our previous system in to FreshDesk, but I seem to have run in to a snag. According to the following article, https://support.freshdesk.com/support/discussions/topics/46
the ability to import is available, but no one after the topic was listed as "implemented" has found a way to actually import.
Any ideas as to how this works?
P.S., I looked at the API, and while I could write a nifty little PHP script to import data for me, I don't seem to have the ability to edit certain information, like the ticket date - which is where an import process would come in handy...