When reciving emails in freshdesk containing smileyface 
, the email are getting cropped. All text after smileyface are gone in ticket in fresdesk.
Screenshot showing mail sent with smiley:
Screenshot showing incoming mail with smiley:
Incoming emails get cropped by smiley in text
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Userlevel 4
+12
Folks,
Please drop us an email on support(at)freshdesk(dot)com to troubleshoot this case further.
Cheers!
We have this problem as well.
I also have the same problem in our account. When will de fix be rolled out to us?
I have the same problem on my account. Received a cropped e-mail today.
Hi Aravind
I have tested your fix. Confirmed ok now.
Smileyface swapped with text Hi :blush: and all text after smiley ok
Cheers :)
Userlevel 4
+12
Hello Marcus,
The fix is in progress and it will be rolled out to all accounts soon.As of now, the fix has been deployed in one of our PODs.
Cheers!
+3
I experienced the same thing in a customers account the other day.
Shouldn't this be considered a bug and the fix should be rolled out in all accounts?
Userlevel 4
+12
Hello Kenneth,
Can you please test out by sending an email with smileys now? We've enabled a feature that would parse the smiley so that the text following the smiley doesn't get missed.
Cheers!
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