Visit Freshworks.com Visit Freshworks

Freshdesk

Read, learn, and solve about our Support Desk product.

  • 3,561 Topics
  • 9,317 Replies

3561 Topics

S
swan9128we
posted in Freshdesk

우리카지노☭(「79ESA。CoM」)☭코리아카지노

우리카지노☭(「79ESA。CoM」)☭코리아카지노우리카지노☭(「79ESA。CoM」)☭코리아카지노 우리카지노☭(「79ESA。CoM」)☭코리아카지노우리카지노☭(「79ESA。CoM」)☭코리아카지노 우리카지노☭(「79ESA。CoM」)☭코리아카지노우리카지노☭(「79ESA。CoM」)☭코리아카지노 우리카지노☭(「79ESA。CoM」)☭코리아카지노우리카지노☭(「79ESA。CoM」)☭코리아카지노 우리카지노☭(「79ESA。CoM」)☭코리아카지노우리카지노☭(「79ESA。CoM」)☭코리아카지노 우리카지노☭(「79ESA。CoM」)☭코리아카지노우리카지노☭(「79ESA。CoM」)☭코리아카지노 우리카지노☭(「79ESA。CoM」)☭코리아카지노

0
S
5 years ago
S
swan9128we
posted in Freshdesk

M카지노☭(「79ESA。CoM」)☭코리아카지노

M카지노☭(「79ESA。CoM」)☭코리아카지노M카지노☭(「79ESA。CoM」)☭코리아카지노 M카지노☭(「79ESA。CoM」)☭코리아카지노M카지노☭(「79ESA。CoM」)☭코리아카지노 M카지노☭(「79ESA。CoM」)☭코리아카지노M카지노☭(「79ESA。CoM」)☭코리아카지노 M카지노☭(「79ESA。CoM」)☭코리아카지노M카지노☭(「79ESA。CoM」)☭코리아카지노 M카지노☭(「79ESA。CoM」)☭코리아카지노M카지노☭(「79ESA。CoM」)☭코리아카지노 M카지노☭(「79ESA。CoM」)☭코리아카지노M카지노☭(「79ESA。CoM」)☭코리아카지노 M카지노☭(「79ESA。CoM」)☭코리아카지노

0
S
5 years ago
S
swan9128we
posted in Freshdesk

다모아카지노☭(「79ESA。CoM」)☭코리아카지노

다모아카지노☭(「79ESA。CoM」)☭코리아카지노다모아카지노☭(「79ESA。CoM」)☭코리아카지노 다모아카지노☭(「79ESA。CoM」)☭코리아카지노다모아카지노☭(「79ESA。CoM」)☭코리아카지노 다모아카지노☭(「79ESA。CoM」)☭코리아카지노다모아카지노☭(「79ESA。CoM」)☭코리아카지노 다모아카지노☭(「79ESA。CoM」)☭코리아카지노다모아카지노☭(「79ESA。CoM」)☭코리아카지노 다모아카지노☭(「79ESA。CoM」)☭코리아카지노다모아카지노☭(「79ESA。CoM」)☭코리아카지노 다모아카지노☭(「79ESA。CoM」)☭코리아카지노다모아카지노☭(「79ESA。CoM」)☭코리아카지노 다모아카지노☭(「79ESA。CoM」)☭코리아카지노

0
S
5 years ago
M
Apprentice
michael_14460Apprentice
posted in Freshdesk

BigCommerce

Legacy freshplug code.

0
M
Apprentice
6 years ago
M
Apprentice
michael_14460Apprentice
posted in Freshdesk

BigCommerce

Legacy freshplug code.

0
M
Apprentice
6 years ago
D
Contributor
deborah.stricklandContributor
posted in Freshdesk

Article feedback "Did you find it helpful" hangs, no reply

We just now noticed that selecting either Yes or No to the question at the bottom of the article "Did you find it helpful? responds with a Please Wait message and hangs.

0
D
Contributor
6 years ago
M
Apprentice
mike_10779Apprentice
posted in Freshdesk

Add Article URL to API Article Endpoint

It would be very useful to have the URL slug returned with the article endpoint in the API.  i.e. If the article URL is: http://support.companyname.com/solution/articles/3000000111-this-is-the-name-of-the-article The API should return either  3000000111-this-is-the-name-of-the-article or the full URL http://support.companyname.com/solution/articles/3000000111-this-is-the-name-of-the-article

0
M
Apprentice
5 years ago
S
Apprentice
shailesh.gohilApprentice
posted in Freshdesk

Test

 Hello

0
S
Apprentice
6 years ago
M
Apprentice
mtafurfierroApprentice
posted in Freshdesk

Observer rule to create tags from custom ticket fields

Is there a way to create an observer rule, that when a condition is met, such as an Open status to Pending, uses whatever information is created in a custom ticket field, to create a tag. So if I have created 3 custom ticket fields, it would, once I meet the condition, create 3 different tags using those 3 fields' information. Bot sure if there would also be a way later to use the data from those fields to automatically create a subject line. Such as taking custom fields 1, 2, and 3..and making a rule where the subject line, when the condition is met, is replaced by information from the 3 fields, such as "field 1 data " + "field 2 data " + "field 3 data ". TIA for any help or tips, completely new to this and so much information in these forums, and not completely able to decipher it all.

0
M
Apprentice
4 years ago
P
Apprentice
pieter_14816Apprentice
posted in Freshdesk

Slack Slash command to Freshdesk ticket

Hi, I am busy setting up the Freshdesk / Slack ticket creation, but notice from documentation that it will take the last 200 messages from a conversation as text when creating the ticket. Is this true ? 

0
P
Apprentice
5 years ago
J
Apprentice
jordanahlibank1955Apprentice
posted in Freshdesk

Emails not sent

Dear Freshdesk Team, I'm having trouble getting verification emails for my Agents to enter to the account. To be honest, there isn't any emails going out. Like if a customer created a tickets, he doesn't get an email. I need help

1
A
Top Contributor
4 years ago
P
Apprentice
pavelkosera100centApprentice
posted in Freshdesk

Pablo

SERA5sera

0
P
Apprentice
4 years ago
L
Apprentice
lavanya.subramanian_oldApprentice
posted in Freshdesk

How do I access features ($db, $request, $container) within the callback?

You should assign “this” context to a variable, and use the variable within the callback function as shown in the below example:  var that = this;  this.$db.get("ticket:101") .done(function(data)  {   jQuery(that.$container).find('#id').text('Success');  })  .fail(function(error_data)  {   console.log(error_data)  });

0
L
Apprentice
5 years ago
R
Contributor
roeyContributor
posted in Freshdesk

Go to Meeting Integration with Mint version

Hi, Can you please integrate GoToMeeting app with Freshdesk Mint version? This is very important to our support team and will make our life very easy. Regards, Roey

0
R
Contributor
4 years ago
R
Contributor
railton.matthewContributor
posted in Freshdesk

Retry-After not being returned

The Retry-After header is not being return when I hit the rate limit.  If I getAllResponseHeaders then the following is returned: cache-control: privatecontent-type: application/jsonx-request-id: c2299ba102bc487bcaa43003059f3726 How do I get the Retry-After value from a javascript ajax call? Thanks,

0
R
Contributor
4 years ago
M
Apprentice
mark.baconApprentice
posted in Freshdesk

Tickets not maininting status

 I'm having issues where as I assign a ticket to say 'Send and Set as Resolved' but once the page has finished refreshing the ticket is still 'Open'. I now don't know if the client is getting the 'Your ticket is resolved' message??

1
A
Top Contributor
4 years ago
C
Apprentice
consuelo.monforteApprentice
posted in Freshdesk

Problems with custom app

Hello, the idea is: - when yuo press the "Add Time" button, two fields are added to add times. - when closing the windows, the comments and these two new fields are added as a private note in the comments of the ticket in which it corresponds.So besides adding the time in the timers, they are added in the private notes of the ticket.But the problem is that, from time to time, it also adds the comment on another ticket.Can somebody help me?Thank you

0
C
Apprentice
5 years ago
J
Contributor
johannes.riebleContributor
posted in Freshdesk

ClickBank App

We would love to see a ClickBank App developed for Freshdesk.  As a major payment processor ClickBank has more than 6 Mio. clients and distributes in 190 countries (see Wikipedia). A Freshdesk app for ClickBank would be very helpful in seeing all purchases of our customers and manage refunds straight from Freshdesk.

0
J
Contributor
5 years ago
A
Contributor
andrewsmithContributor
posted in Freshdesk

Custom Statuses in API calls

Hi We have a few custom statuses in Freshdesk. When we get details of all tickets from the API, this includes a "status" field which includes a number. A few different statuses seem to be returning 5 for this, which would be "Closed". Any ideas what would be causing this?

0
A
Contributor
5 years ago
S
Contributor
sbeesonContributor
posted in Freshdesk

How do I authenticate using Polymer's iron-ajax

Has anyone done this?  I tried sending it as a param based on the nodejs sample but it doesn't seem to work. <template is="dom-bind" id="app"> <iron-ajax auto url="https://mhchelpdesk.freshdesk.com/api/v2/tickets" params='{ user: apikeyhere, pass: "X", sendImmediately: true }' handle-as="json" last-response="{{ajaxResponse}}"></iron-ajax> <template is="dom-repeat" items="[[ajaxResponse.items]]"> <mhc-ticket ticket-id="[[item.id]]"></mhc-ticket> </template></template>

0
S
Contributor
6 years ago
S
Apprentice
salman.khanApprentice
posted in Freshdesk

name: 'FreshdeskError', message: 'Validation failed',

get this error while creation of ticket in nodejs freshdesk { Error     at new FreshdeskError (/home/mg-152/sites/rnd-projects/freshdesk/node_modules/node-freshdesk-api/lib/utils.js:34:16)     at Request._callback (/home/mg-152/sites/rnd-projects/freshdesk/node_modules/node-freshdesk-api/lib/utils.js:84:14)     at Request.self.callback (/home/mg-152/sites/rnd-projects/freshdesk/node_modules/request/request.js:188:22)     at emitTwo (events.js:125:13)     at Request.emit (events.js:213:7)     at Request.<anonymous> (/home/mg-152/sites/rnd-projects/freshdesk/node_modules/request/request.js:1171:10)     at emitOne (events.js:115:13)     at Request.emit (events.js:210:7)     at IncomingMessage.<anonymous> (/home/mg-152/sites/rnd-projects/freshdesk/node_modules/request/request.js:1091:12)     at Object.onceWrapper (events.js:314:30)   name: 'FreshdeskError',   message: 'Validation failed',   stack: 'Error\n at new FreshdeskError (/home/mg-152/sites/rnd-projects/freshdesk/n

0
S
Apprentice
4 years ago
L
Apprentice
lucApprentice
posted in Freshdesk

CTI with 3CX macOS Softphone

Hello,  Just to let you know that we developed a python script to do CTI with 3CX and Freshdesk from a 3CX macOS Softphone. https://github.com/alkivi-sas/3cx-freshdesk-macos It works well with and admin API Key so far. See you,

0
L
Apprentice
5 years ago
J
Apprentice
jalalApprentice
posted in Freshdesk

MySQL Workbench

All, Is there anyway to connect MySQL workbench directly to FreshDesk via the API. The online SQL readers are rather bare-bones and I would like to access directly rather than going through someone else.

0
J
Apprentice
4 years ago
G
Contributor
gzimmermanContributor
posted in Freshdesk

Freshdesk Automatically Removes Contacts from Companies after Domain Changes

I have contacts that are manually added to a company or they were added automatically because a domain is saved with the company that recognises them as a member of that company based on their e-mail address. Problem If I remove the domain specification from this company, Freshdesk removes ALL contacts from the company, regardless of whether they were added manually or automatically. These contacts (and their tickets) are now associated with ANY company. I communicated this issue to Freshdesk and was told that this is normal. They think that this behaviour makes sense. Does that make sense to you? Example So let's say that I have a multi-national company that I start to serve individually in two countries. I already have 300 contacts in UK, but now the number of contacts are increasing in Canada. I now notice that the Canadian contacts are being associated with the UK company automatically because they all use @multi-national.com, which is saved in the UK company. I cannot al

0
G
Contributor
4 years ago
M
Apprentice
michael_14335Apprentice
posted in Freshdesk

Calls getting dropped while working tickets

My agents are experiencing an issue where: They are working a ticket, yet logged in and ready to take calls They close a ticket while a call is coming through The call gets dropped as a result of the page "refreshing" Is anyone else experiencing this? We even had situations where the agent answers the call, and they are finalizing the details on the ticket they were working when they answered the call, hit send (it's an email ticket) and that call gets hung up on.

1
A
Top Contributor
5 years ago

Badge winners

  • Lightening (Mc)Learner
    HVHhas earned the badge Lightening (Mc)Learner
  • Smooth talker [5]
    maghedhas earned the badge Smooth talker [5]
  • Lightening (Mc)Learner
    AlisaBhas earned the badge Lightening (Mc)Learner
  • Salud, Ideator
    EmmCHhas earned the badge Salud, Ideator
  • Wizard of Creative Thinking (5)
    BobbyBMorehas earned the badge Wizard of Creative Thinking (5)
Show all badges
Terms of UseCookie settings