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Freshdesk

Freshdesk

Read, learn, and solve about our Support Desk product.

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swan9128we

posted in Freshdesk

tpurcellContributor

posted in Freshdesk

Multiple Products & Multiple Portals BUG: Clients logged into any portal can see all their tickets regardless of product selected in ticket.

Major Hole/Bug in Multiple Products & Multiple Portals:I tested and verified the following:Client (Ticket Requester) has tickets submitted with multiple different products that are supported via Freshdesk under the Estate plan with multiple product support.Product 1 doesn't have a portal enabled (we do not want to expose Product one ticket details at this time on a portal) Product 2 does have a portal enabled The Ticket Requester can login into the portal for Product 2 and then see all tickets in the Freshdesk instance regardless of product selected in the ticket. Thus the client can see all the tickets for Product 1 that we don't want them to see by logging into Product 2's portal.This is a major flaw in multiple product support.

6 years ago

deborah.stricklandContributor

posted in Freshdesk

Article feedback "Did you find it helpful" hangs, no reply

We just now noticed that selecting either Yes or No to the question at the bottom of the article "Did you find it helpful? responds with a Please Wait message and hangs.

6 years ago

mike_10779Apprentice

posted in Freshdesk

Return Article URL slug with article endpoint

It would be useful to get the article URL slug returned with the article endpoint when using the API

6 years ago

mike_10779Apprentice

posted in Freshdesk

Add Article URL to API Article Endpoint

It would be very useful to have the URL slug returned with the article endpoint in the API. i.e. If the article URL is: http://support.companyname.com/solution/articles/3000000111-this-is-the-name-of-the-article The API should return either 3000000111-this-is-the-name-of-the-article or the full URL http://support.companyname.com/solution/articles/3000000111-this-is-the-name-of-the-article

6 years ago

shailesh.gohilApprentice

posted in Freshdesk

Test

Hello

6 years ago

pieter_14816Apprentice

posted in Freshdesk

Slack Slash command to Freshdesk ticket

Hi, I am busy setting up the Freshdesk / Slack ticket creation, but notice from documentation that it will take the last 200 messages from a conversation as text when creating the ticket. Is this true ?

6 years ago

lavanya.subramanian_oldApprentice

posted in Freshdesk

How do I access features ($db, $request, $container) within the callback?

You should assign “this” context to a variable, and use the variable within the callback function as shown in the below example: var that = this; this.$db.get("ticket:101") .done(function(data) { jQuery(that.$container).find('#id').text('Success'); }) .fail(function(error_data) { console.log(error_data) });

6 years ago

lavanya.subramanian_oldApprentice

posted in Freshdesk

Unable to login to developer portal, why?

Follow these steps: Login to your Freshdesk Admin portal. Go to Admin -> Security, turn ON the Secure Connection using SSL toggle. Click Save.

6 years ago

benny.declippeleirApprentice

posted in Freshdesk

Integration with SQL and Microsoft Dynamics NAV

Hi, Is there an integration possible with Microsoft SQL databases and Microsoft Dynamics NAV? For example too auto import customer information on daily basis, to show sql data in dropdown based on dependent field. Regards, Benny

6 years ago

lavanya.subramanian_oldApprentice

posted in Freshdesk

What is the minimum node.js version that can be used?

The minimum supported node.js version is 4.5, you will receive an unknown error if you use version below 4.5.

6 years ago

roseApprentice

posted in Freshdesk

Cannot receive ticket in freshdesk

Hi. I am assigned as tech support in our company account in freshdesk. But once I was login in our external app called playbook and i create or send i ticket, I did not receive any ticket sent by me in freshdesk. Does this affect me being a tech support or does my filtrering in listings the ticket has a problem. Please do reply asap. Thanks

6 years ago

coflynn+freshdeskApprentice

posted in Freshdesk

API for Forum Post - Adjust userID & Creation Date

Hello, I'm looking at switching to freshdesk. One thing I'd like to do is transition an existing phpbb forum onto the discussion board format. Assuming I had the following: 1) Users migrated over (may use external SSO provider anyway). 2) Custom script for doing the migration. The main problem I can't seem to solve is figuring out how one can create posts/comments via the API while controlling: (1) who the creator is, and (2) the creation date. I need to specify arbitrary users I think when creating the topics, and also be able to set creation dates in the past. The current API doesn't seem to allow this? Is there some workaround?

6 years ago

johannes.riebleContributor

posted in Freshdesk

ClickBank App

We would love to see a ClickBank App developed for Freshdesk. As a major payment processor ClickBank has more than 6 Mio. clients and distributes in 190 countries (see Wikipedia). A Freshdesk app for ClickBank would be very helpful in seeing all purchases of our customers and manage refunds straight from Freshdesk.

6 years ago

andrewsmithContributor

posted in Freshdesk

Custom Statuses in API calls

Hi We have a few custom statuses in Freshdesk. When we get details of all tickets from the API, this includes a "status" field which includes a number. A few different statuses seem to be returning 5 for this, which would be "Closed". Any ideas what would be causing this?

6 years ago

lsimpson_13621Apprentice

posted in Freshdesk

Ticket Queues not auto refreshing

Noticed since the AWS Outage that the ticket queues do not auto refresh. Anyone else have that problem ?

6 years ago

at.mishra007Apprentice

posted in Freshdesk

Error in creating ticket with custom fields and attachments

I am trying to create a ticket using API. I am using python 3.5 and requests library to make the request. I have some custom fields and also want to send some attachments. here are the code details: ticket_data = {'subject': 'sub', 'status': 3, 'priority': 2, 'attachments': [('attachments', ('requirements.txt', <_io.BufferedReader name='requirements.txt'>, 'text/plain'))], 'email': 'atul11@gmail.com', 'custom_fields': {'info': 'reason: New Hire\nemployee: emp\nuser: User One\npatch: value1\nteam: value1\ndescription: None\nattachment: None\nrequest_effected_date: None', 'category_name': 'Territory Assignment Change', 'sub_category_name': 'I need to re-assign all accounts in a patch to another AE on my team', 'tenant_id': 'wild-butterfly-354', 'category_id': 'asy8268aissugsudgutsuaytdu2', 'sub_category_id': 'sjkhdksdaakdh89274987'}, 'description': 'des'} headers = {'Content-type': 'multipart/form-data'}response = requests.post(url, auth=__AUTH, headers = headers, files=ticket_d

6 years ago

lucApprentice

posted in Freshdesk

CTI with 3CX macOS Softphone

Hello, Just to let you know that we developed a python script to do CTI with 3CX and Freshdesk from a 3CX macOS Softphone. https://github.com/alkivi-sas/3cx-freshdesk-macos It works well with and admin API Key so far. See you,

6 years ago

drew_14075Apprentice

posted in Freshdesk

Help: Minimize a Section on Sidebar?

Would anyone be able to offer a quick solution for controlling what sections of the ticket sidebar are minimized by default? Specifically, if we would like to minimize the 'Ticket Properties' section by default, can anyone offer a quick/easy solution to doing this? Any ideas or direction would be greatly appreciated!

6 years ago

shailesh.gohilApprentice

posted in Freshdesk

Test

I testing app

6 years ago

hnp114Apprentice

posted in Freshdesk

Freshdesk SSO - How to implement "Remember me" functionality

Hello, Our java web application has been implemented to apply Freshdesk SSO. Everything is working properly. There is a request from our client when using Freshdesk SSO that I think it's similar to "Remember me" functionality when login to Freshdesk portal. Below are the user's actions: 1- End-users open one of browsers IE, Chrome, FireFox and this browser is set as default one in their computer. 2- End-users login to the application, click on a link that will authenticate user's account in Freshdesk and redirect to a Freshdesk specific page (SSO).3- Browser cookies should remember login details of those users with FreshDesk. 4- End-users close the browser in step 15- End-users receive URL of knowledge base, click on that URL, browser cookies help end-users to login FreshDesk6- If end-users clear cookies on their browser, they need to redo step 2.So the expectation is end-users can view items of Freshdesk , no need to login to VC or FreshDesk again. Is it possible and how can we imp

6 years ago

siddharthsogani22Apprentice

posted in Freshdesk

Listen to change in custom fields in observer automation

I set an observer rule:- When ticket is updated by anyone without any condition trigger a webhook.Now that webhook gets triggered when status is updated or priority is changed, but it does not get triggered when custom fields are updated. Can you please help me how to listen to change in custom fields??

6 years ago

swan9128we

posted in Freshdesk

슈퍼카지노☭(「79ESA。CoM」)☭바카라사이트

6 years ago

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