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After updating a user profile, and pressing 'Save Changes', FreshDesk returns to a blank page. Mint UIChrome Version 68.0.3440.106iMac (Retina 5K, 27-inch, 2017)OSX 10.13.6 (17G65)After pressing 'Save Changes' from a user profile.
So the current problem that we are facing is that group supervisors are not getting e-mail notifications when clients respond (only agents).Is there a way to CC a supervisor or another agent when adding new actions in Observer or supervisor rules?All the options available are:Send e-mail to agent, to group or to requester.There is no option to Send e-mail to supervisor or another agent.thx
Hello everyone, I wanted to know if you could help me with this. The stage is:We do a mail forwarding where they have attached files and html content that we do not want to lose, the client replies to that forwarding but remains as a private note and we do not receive notification in FD. This causes us to lose response time. We understand that by doing this way, FD understands that we are doing a forwarding to another agent but with another external mail firstname.lastname@example.org: Is there any way to forward to the client without losing that mail format or that FD notifies us of that response as a public note?
Hello,My name is Joaquín Guevara, and i manage technical support in Alephoo (Sigma-it Solutions).I'm sending this email with the purpose of asking if we could have the old control panel with recent activities in the home screen of Freshdesk's new version, since the sided panel of the Mint version is not useful for us.If this is not possible, we are requesting using the old version instead of the new one.Thank you.
Hi I want to use the category and sub category of solutions/knowledge base to be used as category and sub-category for creating tickets, such that by selecting these categories article is presented before creating a ticket ,and if it is not resolved then option to create ticket in same category is shown
This endpoint is great: https://developers.freshdesk.com/api/#filter_ticketsBut it is severely limited by the fact that we are only about to get 10 pages x 30 results. At times, we have 700 open tickets which renders this perfect endpoint useless.Please allow a 10x increase on returns; let us retrieve 100 pages instead of 10. If this is a performance issue then charge us a higher cost for on API quota; make each page consume 5 quota hits. We don't need this to work every few minutes, we run our reports daily or weekly.Thanks for anything you can do to open this up.
I have a problem. This is how to interact between contact app and full page app. I have used send data from a location to another location but I can't deploy because this solution just deploy in a page app (example: in a range of contact app or full page app). Can I help you this question?
The installation guide to Jira plus plugin in freshdesk supports only JIRA cloud.for the JIRA server edition there is no way to get API key whih has become mandatory in JIRA PLUS plugin.However this problem wasn't in the previous version .Could someone help in using the new JIRA PLUS for Jira server edition .
I am using the freshdesk software to respond to customer tickets. I am unable to assign, resolve, or close tickets without assigning them to a specific group. The problem is when I click on groups, it is blank. I am the only person on my team experiencing this. It is just fine for everyone else. Normally the groups auto-populate and I select one. Has this happened to anyone else? Is there a reason and a fix? ----------------------------------Screenshot--------------------------------
It seems at the moment merging tickets is not working. We've tried merging just 2 tickets together, or 5 tickets together. It acts as if it has worked, then you see a view with everything merged. Then once you refresh the browser again, everything is unmerged.Tried in both Chrome and Firefox, both are not working.
Good afternoon.We currently have a batch of emails being converted in to tickets and are automatically being marked as SPAM. I have checked the rules in Dispatcher and there is no rule set up forcing this action. How do I stop this from happening? FYI I have ensured that the tickets aren't getting assigned to a contact which has been deleted. Many thanks
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