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Freshdesk

Freshdesk

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4,104 Topics
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4104 Topics

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dannyApprentice

posted in Freshdesk

Support channel E-Mail doesn't work with BCC in GravityForms

In GravityForms I configured a e-mail address in te BCC. This e-mail address is correctly connected in the support configuration in FreshDesk and our Web hosting partner because E-Mails send to this e-mail address are successfully added as ticket in FreshDesk.So far so good.In the conformation E-Mail in GravityForms a BCC E-Mail can be used.When I use our info@...nl e-mail address in the BCC we receive the new submits from that form. So the BCC in GravityForms works fineWhen I use our kontajt@...nl e-mail address in the BCC we DON'T receive the new submits from that form as a new ticket, although the e-mail must be send.Are there any problems know in using the BCC E-Mail Address in the Conformation E-Mail Address in GravityForms?Is the Ticket not created because the e-mail was send as a BBC?Thanks in advance for your answer :)

7 years ago

post_11549Apprentice

posted in Freshdesk

Freshdesk portal problem in Chrome (and other) - https?

Hi,I'm having issues with my portal. I've setup "hjelp.serverhus.no" with the correct CNAME listing in DNS. But when using Chrome i get an error about the https protocol (this happens even if i try using just http:// - i don't know why it rewrites).My customers also are having issues with it. If i use Internet Explorer it seems OK.Chrome gives: NET::ERR_CERT_COMMON_NAME_INVALIDAnd I've had clients showing me various other error messages. The link used to all clients is also http://hjelp.serverhus.no/ (not https).I've included two Firefox messages.

6 years ago

dj-radyApprentice

posted in Freshdesk

Dropdown to select the language for the code snippet does not work correctly

The dropdown to select the language for the a code snippet does not work correctly for a few days.Seems there is a problem withe z-index of the dropdown results, setting the z-index higher and it displays again: .select2-drop { z-index: 99999; } I am facing this issue in Chrome.

8 years ago

grobinsonApprentice

posted in Freshdesk

ask.usContributor

posted in Freshdesk

every time customers reply a new ticket is created!!!

hello,It seems like every time we receive a reply to a ticket a new ticket is created, this realy defeats the purpose of the help desk.Have we set something up incorrectly??? How can this be avoided.thanksSteve

6 years ago

philip.coleApprentice

posted in Freshdesk

Full Solutions List

Is there a way to get all the current solution articles (or the top X if there are lots) and a count for each folder so that you can essentially replicate the Solutions front page of the Portal without having to make a request for each folder to get the articles?Thanks

5 years ago

reddns4Apprentice

posted in Freshdesk

AdVantShop.NET

AdVantShop.NET is a platform for the creation of a ready-to-use online store. The AdVantShop.NET widget allows you to view and manage your customers and orders directly from a Freshdesk ticket. To connect the widget, go to the admin panel of your AdVantShop.NET store and follow the steps below: 1) Go to the "Settings" section. 2) Click the "Mail settings" tab. 3) In the "Freshdesk integration" section specify your account domain name in the field "Freshdesk domain". For example, mycompany.freshdesk.com 4) Click the "Save" button. 5) In the "Widget code" field copy the code and paste it into the Widget settings field in the Freshdesk. For this purpose in the section "Admin" -> "Integratons"-> "FreshPlugs" click the "New FreshPlug" button, indicate your "Name" and "Description" and paste a new widget code copied in the "Script" field. Select the "Show the widget in ticket view page" check box and click "Create and Enable". Now the AdVantShop.NET widget is displayed

8 years ago

schenderling2011Apprentice

posted in Freshdesk

Compose e-mail when done?

Is there any idea when the roadmap item is done? i really need to compose a new e-mail to some clients.Can i do it with a workaround until its availible.

5 years ago

antonio.garciaApprentice

posted in Freshdesk

how to hide command "simon says" freshdesk

i'd like know how to hide the command "simon says" in freshdesk.Antonio

6 years ago

warrenbApprentice

posted in Freshdesk

Developer API site Down ?

Your developer API site is down ? Is there somewhere else I can go for API docs ?http://freshdesk.com/apiThanks,Warren

8 years ago

e.chizatContributor

posted in Freshdesk

Get from, to, cc... of a note

Hi,I made a request like "curl -u user@yourcompany.com:test -H "Content-Type: application/json" -X GET http://domain.freshdesk.com/helpdesk/tickets/1.json".How can I get the note from, the note to, the note cc and the note bcc ? When I say "note" I mean the customer response. ("note" part in JSON)Thanks :)

5 years ago

it_12740Apprentice

posted in Freshdesk

Data import from zendesk

Hi!we have tried to generate a export .csv file in zendesk, but the plan we have does not allow it.Please, could you give us another option to execute the migration from zendesk to freshdesk?Thanks and regards!

5 years ago

abhishekContributor

posted in Freshdesk

Fetch Ticket on the basis of Group ID through API

Hi, I want to fetch Tickets on the basis of Group ID with the help of API. I am using the below URL for that - http://support.knowlarity.com/helpdesk/tickets.json?filter_name=all_tickets&page=1&group_id=But its giving me all the tickets in the result. Is there any way I can do it.Any help would be greatly appreciated.

6 years ago

marcodisanoApprentice

posted in Freshdesk

Integrate with WhatsApp

Hi all,is it possible to integrate Freshdesk with a IM software, like whatsapp?tks,marco.

5 years ago

nschimpfApprentice

posted in Freshdesk

Freshfone and Wireless headsets

Currently using freshfone with a wireless plantronics savi 440 headset and when you get multiple calls the second agent can not here the customer, but customer can here agent. Is anybody having the same issue or have a fix?

8 years ago

jhunterwuContributor

posted in Freshdesk

Rule Delay

I have a rule that put the ticket into "Waiting on Customer" with priority Low when I send a reply to a ticket, but it sometimes takes up to several minutes for the rule to kick in after I send a reply. Is it supposed to be like this?

5 years ago

yasaswini.balasubramaniamApprentice

posted in Freshdesk

Pipedrive Integration

This integration pulls up all relevant information about the customer from Pipedrive CRM when handling their tickets, making it easier for agents to understand every customer and the problems they are dealing with. The Pipedrive integration displays contact details like Name, Email-id, Phone numbers, and recent activities right next to the ticket view. If contacts are not available in Pipedrive, they can be added from Freshdesk. To install this plugin: Download the zip file Unzip and open the .txt file containing the plug code Sign up for Pipedrive and replace the “api_key” in the code with the one you receive* Copy the code In Freshdesk, Go to Admin -> Integrations -> New Freshplug Title it “Pipedrive” and copy the code in the “Script” field Make sure “Show this widget in ticket view page” is selected Click on “Create and Enable” *API tokens can also be obtained by going to Settings->Personal->API in your Pipedrive account.

7 years ago

john_12711Apprentice

posted in Freshdesk

Harvest Platform Timer

This FreshPlug will add the Harvest timer in the upper right of the ticket detail box in the sidebar of the ticket view. Using the data-item attribute in the Harvest Platform will allow a timesheet entry to reference back to your ticket. Install Instructions: Download the zip file. Unzip and open the Harvest.txt file Copy the code from the file Go to Admin->Integration->Freshplugs in you dashboard and click the new Freshplug button Give a Name and Description to this plug for future reference Select the check box “Show this widget in ticket view page” Copy the code from the Harvest.txt file here and click the button "Create and Enable"

7 years ago

paddy.ofarrellApprentice

posted in Freshdesk

Similar Email Addresses - Force to be different

Hi,We have a situation where some replies to tickets (via email) are required to be forwarded to a third party.Unfortunately, there are 2 companies we deal with and they both have very similar email addresses, and as the agents forward the ticket it autocompletes the email address, if not careful it can go to the wrong company.The emails areretailsupport@abc.comretailsales@xys.comIs there a way I can override the internally stored emails such that we can get the agents to type:abcretail orxysretail to bring up the addresses rather than the auto-complete email that the system picks?Does that make sense?

8 years ago

michael.flatleyContributor

posted in Freshdesk

Multiple ticket forms

Greetings allDoes anyone know if in the free version if their is a way to create multiple separate tickets? let me explain.we have the current help desk ticket entry with the normal tabs, hardware,software,phone,etcc.etccNow i am being asked if their is a way to create a separatee form for just ordering supplies? We don't want to use the original ticket we created but would prefer a second ticket creation based upon custom fields.this is not a problem, the application has been working great since we went with you guys and gals, great product.!Thanksmike

5 years ago

aswin.aApprentice

posted in Freshdesk

Display Public Ticket URL As QR Code

This Freshplug creates a small QR code of the public ticket URL. With a QR scanner , the ticket can be easily accessedCREATED BY : Nithin David Thomas, Arjun Paliath and Aswin VayiravanCode: <style> #qrcode{ display: block; text-align: center; margin-bottom:25px; } </style> <div id="qrcode"><h3 class="heading">QR Code Of This Ticket: </h3></div> <script type="text/javascript" src="https://cdnjs.cloudflare.com/ajax/libs/jquery.qrcode/1.0/jquery.qrcode.min.js" ></script> <script type="text/javascript" > jQuery(function(){ jQuery('#qrcode').closest('.widget').hide(); jQuery('#qrcode').insertAfter('#due-by-element-parent'); jQuery('#qrcode').qrcode({width: 128,height: 128,text: "{{ticket.public_url}}"}); }); </script>

7 years ago

ivan.pavicApprentice

posted in Freshdesk

FreshPlugs - how to send oauth token?

When using Freshdesk.Widget request method, with auth_type set to "OAuth", I'm able to retrieve access token from my REST service. Now, in order to get other data, I need to send this token as OAuth-Token in request header.Does nayone know how this can be achieved?

8 years ago

jhunterwuContributor

posted in Freshdesk

Notify Some Requesters on Ticket Creation

I've disabled notification to the requester when creating a ticket, but sometimes I really do want to notify the client, so what I do is just reply to the ticket, so that the requester gets the ticket in his mailbox. I've just migrated from Jitbit, where there was a check box next to the requester field in the ticket view. When checking this box, the requester would get notified. Is there a similar option in Freshdesk?

5 years ago

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