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- 10,822 Replies
Get from, to, cc... of a note
Hi,I made a request like "curl -u email@example.com:test -H "Content-Type: application/json" -X GET http://domain.freshdesk.com/helpdesk/tickets/1.json".How can I get the note from, the note to, the note cc and the note bcc ? When I say "note" I mean the customer response. ("note" part in JSON)Thanks :)
Fetch Ticket on the basis of Group ID through API
Hi, I want to fetch Tickets on the basis of Group ID with the help of API. I am using the below URL for that - http://support.knowlarity.com/helpdesk/tickets.json?filter_name=all_tickets&page=1&group_id=But its giving me all the tickets in the result. Is there any way I can do it.Any help would be greatly appreciated.
This integration pulls up all relevant information about the customer from Pipedrive CRM when handling their tickets, making it easier for agents to understand every customer and the problems they are dealing with. The Pipedrive integration displays contact details like Name, Email-id, Phone numbers, and recent activities right next to the ticket view. If contacts are not available in Pipedrive, they can be added from Freshdesk. To install this plugin: Download the zip file Unzip and open the .txt file containing the plug code Sign up for Pipedrive and replace the “api_key” in the code with the one you receive* Copy the code In Freshdesk, Go to Admin -> Integrations -> New Freshplug Title it “Pipedrive” and copy the code in the “Script” field Make sure “Show this widget in ticket view page” is selected Click on “Create and Enable” *API tokens can also be obtained by going to Settings->Personal->API in your Pipedrive account.
Harvest Platform Timer
This FreshPlug will add the Harvest timer in the upper right of the ticket detail box in the sidebar of the ticket view. Using the data-item attribute in the Harvest Platform will allow a timesheet entry to reference back to your ticket. Install Instructions: Download the zip file. Unzip and open the Harvest.txt file Copy the code from the file Go to Admin->Integration->Freshplugs in you dashboard and click the new Freshplug button Give a Name and Description to this plug for future reference Select the check box “Show this widget in ticket view page” Copy the code from the Harvest.txt file here and click the button "Create and Enable"
Similar Email Addresses - Force to be different
Hi,We have a situation where some replies to tickets (via email) are required to be forwarded to a third party.Unfortunately, there are 2 companies we deal with and they both have very similar email addresses, and as the agents forward the ticket it autocompletes the email address, if not careful it can go to the wrong company.The emails firstname.lastname@example.org@xys.comIs there a way I can override the internally stored emails such that we can get the agents to type:abcretail orxysretail to bring up the addresses rather than the auto-complete email that the system picks?Does that make sense?
Multiple ticket forms
Greetings allDoes anyone know if in the free version if their is a way to create multiple separate tickets? let me explain.we have the current help desk ticket entry with the normal tabs, hardware,software,phone,etcc.etccNow i am being asked if their is a way to create a separatee form for just ordering supplies? We don't want to use the original ticket we created but would prefer a second ticket creation based upon custom fields.this is not a problem, the application has been working great since we went with you guys and gals, great product.!Thanksmike
Display Public Ticket URL As QR Code
FreshPlugs - how to send oauth token?
When using Freshdesk.Widget request method, with auth_type set to "OAuth", I'm able to retrieve access token from my REST service. Now, in order to get other data, I need to send this token as OAuth-Token in request header.Does nayone know how this can be achieved?
Notify Some Requesters on Ticket Creation
I've disabled notification to the requester when creating a ticket, but sometimes I really do want to notify the client, so what I do is just reply to the ticket, so that the requester gets the ticket in his mailbox. I've just migrated from Jitbit, where there was a check box next to the requester field in the ticket view. When checking this box, the requester would get notified. Is there a similar option in Freshdesk?
Authenticate customers remotely using API
Hi everyone,I'm new to developing with the freshdesk api, so I have a couple of questions. We would like to be able to auto-login our customers into our freshdesk support portal when they log into out site. I've looked into the SSO solution, but it seems to pose a couple of issues, namely logging out of the support portal would log them out of their account on our side.Is it possible to log a customer into fresh desk via the api and not using SSO?If not, is it possible to use SSO and not have a log out URL?Any guidance and advice would be appreciated.Thanks!
Freshdesk Google Contacts
I'm really not sure how this is supposed to work; I just face so many problems with this. Let's start with this: Out of 750 contacts in my Google Contacts, I get only like 25 into my Freshdesk. It seems all of these 25 contacts has an email. Is it so that Freshdesk will only import contacts from Google that has an email?When I look inside Google Contacts after the sync was supposed to have been done, I see a "Freshdesk Contacts" group, which it seems has duplicated all my Google Contacts into it. Does there exist a guide somewhere or even a basic explanation of how it's supposed to work. This should've been a straightforward process, but apparently not.
Freshdesk API not working with chunked Transfer-Encoding
When I attempt to upload an attachment to Freshdesk with chunked Transfer-Encoding, the request fails. It appears that you are running an outdated version of the nginx proxy that does not support chunked Transfer-Encoding (http://serverfault.com/questions/164220/is-there-a-way-to-avoid-nginx-411-content-length-required-errors).Request:curl -u email@example.com:password --header "Transfer-Encoding: chunked" -F "helpdesk_note[attachments][resource]=@/path/to/file.jpg" -F "helpdesk_note[body]=Note content" -F "helpdesk_note[private]=false" -X POST https://domain.freshdesk.com/helpdesk/tickets/[id]/conversations/note.jsonResponse:<html><head><title>411 Length Required</title></head><body bgcolor="white"><center><h1>411 Length Required</h1></center><hr><center>nginx/1.2.9</center></body></html>
Manage Tickets from Tickets View
If I want to close a ticket, I first have to select the ticket, then click "Close" button. Isn't it possible to have a close button on the ticket itself, so that I only need to click once?Also, if I want to change the due date on the ticket, I first have to open the ticket, then click "Change", then click "Set Date/Time", then select the date, then select the hour, then select AM/PM, then click "Save". How about there's just a button on the ticket view that opens a magic little window where you can click once, either "today", "today at 2300" "tomorrow at 2000" (preconfigured)Ok, that's a nice feature request, but is there any way to manage the tickets more from the ticket view, instead of clicking yourself to death?
Cant save PDF report from Chrome
While in the reports, I click the PDF and everything seems to be normal except that when I hover over the lower right (PDF is open in the browser), and click the SAVE icon, nothing happens. I suspect it is because of the way the page is generated. Can you please confirm is this is a known issue or intended behavior? I have gotten around it by PRINTING 'as a PDF' and then saving the file output.Knowns:Windows 8.1 64bitChrome Version 39.0.2171.99 m
How to add a settings page to my custom FreshPlug?
Hi,I am working on integrating our product to Freshdesk. I have most of the functionality working via FreshPlug. However, for one feature, I want to be able to save our product's API key somewhere within Freshdesk so that when the user clicks on a button then that will fire a request to our product with the API key. However, I dont know how or where to store my product's API key.Yes, its easier to create a REST API to our cloud wherein we can map each Freshdesk agent to our API key and use that. But it would a lot cleaner, if I could save our API key somewhere on Freshdesk itself.Is this possible? If so, how?Regards,-Chandra
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