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When using the LogMeIn widget on the New Ticket View, the generated pincode window does not appear. This functionality is fine on the Classic View. So as of now my agents switch to classic view, generate the pincode, switch back to new view and then continue with the ticket.
after the switch to the new OAuth for nimble, it seems like there is no token in callback for the auth request. generated urihttp://api.nimble.com/oauth/authorize?response_type=code&redirect_uri=https%3A%2F%2Flogin.freshdesk.com%2Fauth%2Fnimble%2Fcallback&client_id=0******************* Please work with Nimble to resolve this minor issue as soon as possible, as right now the integration is completely broken (even for an already authorized setup)Git issue #24 @ Nimble CRMhttps://github.com/nimblecrm/api-docs/issues/24
Note: Picked the wrong category, should be in problems.Hi,I was able to reproduce when your SSL breaks. Every page that includes a custom image (profile,logo/favicon), the image is being served from a non-SSL domain:http://cdn.freshdesk.com/data/helpdesk/attachments/...From what I see, you are using S3 for your CDN. Forcing HTTPS itself on the URL won't work:https://cdn.freshdesk.com/data/helpdesk/attachments/...This is because S3 does not serve a certificate unless you are using their subdomain. I would recommend using the following URL:https://s3.amazonaws.com/cdn.freshdesk.com/data/helpdesk/attachments/...Please fix this so we can use SSL on our helpdesks without the warnings.Thanks,SwaroopP.S. Nice bumping into you guys at Disrupt again. Expect more bug reports as I start using Freshdesk fulltime ;)
Hi Freshdesk is sending me new emails, telling me that a ticket has been assigned to me every time I finish and resolve a ticket. This is new behaviour. I don't want emails telling me a ticket has been assigned to me right as I finish and resolve the ticket. Thanks
Freshdesk is unusable from a security standpoint unless I'm just missing something. There is no point in SSL if every reply to a ticket has the body of the message sent in clear text through email. I know you can customize emails to remove ticket comments, subject, etc but you cant seem to customize all the emails. Even with every email customized to remove this info I still get email notifications when I reply to tickets that include the full comment. Is there any way to work around this? I really love how freshdesk is laid out otherwise but this is a deal breaker.
Is it possible to set things so that only emails from registered Customers generate tickets?Alternatively, it seems like the only solution for handling the non-issue-related emails that come to our Support address is to use your Spam and Block/Delete users features after a non-real ticket is generated. Is that right?Thanks for any tips or insights you can provide.
Hello all,We have configured the IIS server with the ASP script from https://support.freshdesk.com/support/solutions/articles/2018--strong-active-strong-strong-directory-strong-integrationBut we keep getting the following error "Couldn't login to Freshdesk. Please contact your administrator". I'm also not sure what to fill in under "' Retrieve authenticated user" We didn't change anything under "' Retrieve authenticated user" so far.Please help.Greets,Arvid
Hi,I think you need to change the logic of the freshdesk API key and agent password logic. Here is why:We have one agent but we no longer have her password, and you have no password retrieval option for agents on your site. You can only reset the password, but have to know it already. Please please change this - it's crazy that you can't request a password reminder or reset! What happens if an agent resets her or his password and leaves the company!2. We need to be able to set up new customers with an account on freshdesk via your API as they come into our system. We have been unable to do this because the only way you can do it (that works) is with an agents email and password. You cannot do it as suggested with just the API key and 'X'. So if we knew the agents email and password we could set up new users accounts using your API - but what happens when the Agent leaves, changes her password without telling the tech dept in our office or re-sets her API? I'll tell you,
I read the following article re: Active Directory integration. My concern with this setup is how the web portal will behave if the user is not inside the local network when submitting a ticket (and cannot reach the IIS/vbscript). Also, what happens when the user does not have domain credentials? When I enable SSO, does FD allow non-domain users to login via other means and/or to manually type their credentials from AD? https://support.freshdesk.com/support/solutions/articles/2018-active-directory-integration
In order to use the Lightbox2 JS in Solution articles, you need to follow these steps.Go to Lightbox2 website - http://www.lokeshdhakar.com/projects/lightbox2/Download the Lightbox2 and host this in your Wordpress account or so, so it can be served from your own site, instead of using Lightbox2 site (Just in case)Go to Freshdesk Admin -> Helpdesk Rebranding -> Portal Customization -> Portal Pages -> "Solutions -> Article ViewInclude the below code snippet in this section for Lightbox <link rel="stylesheet" href="http://lokeshdhakar.com/projects/lightbox2/css/lightbox.css"><script src="http://lokeshdhakar.com/projects/lightbox2/js/lightbox.js"></script>After including the code snippet, Save & Publish the Portal Page.Now, add up all the Images in your dropbox or Box account, since only Public Images are supported or even you can upload in your Freshdesk Solutions and note the CDN links for these ImagesAfter uploading the files, Go to the Sol
Hi guys, IIRC you guys were looking for a designer, please have him or her look at your emails as an area to improve on. Here's a screenshot of the email that I receive from an update on a forum here:It doesn't look professional, it's a mess and doesn't really help anybody. First, at least add a link to the forum, so we can get there, it should be a link at "Widget in context with page". There should be an additional blank line right after that, before the "Admin wrote the following and add a : at the end of the line. Now, quote the content that was written ("It would.. types."). From this email, I couldn't figure where it was coming from and how to go there. As the result, I can't reply and can't be bothered to look it up. Thanks!
We have a Company listed and are trying to set the "Can see all tickets from this company" checkbox for Contacts from that Company.The Company field in the Contact is set correctly. The checkbox is selected, then the Contact info is saved.Company exists, and when viewing the company, all appropriate Contacts appear in the Company as associated with it.Tests performed: 1. Other Contact info modified as well as checkbox, then Contact saved. Other info was saved, but the checkbox wasn't.2. Contact with the checkbox selected was edited and checkbox unselected. Contact saved. Edited the Contact to reselect the checkbox, saving the Contact. Editing the Contact again, the checkbox wasn't saved.We currently have Salesforce CRM integration active, and the Company details were originally populated from a Contact created based on the SF contact account details.Please help, as this is a very important component to our helpdesk client contacts and case management.
I'd like a way to update the ticket status through an email command without notifying the customer of a comment that really isn't there. I've tried making the email command the only text in the body, but it still notifies the customer of a null comment. Am I missing a trick here?Thanks,Dan
Hi there,When I reply to a notification that a ticket has been assigned to me, and I add a command in the mail body, the reply is added to the ticket, but the command is not executed and a new ticket is created with the same reply-text.The command is properly removed from the text in both the first and the second ticket.Anyone ever have this problem?gr michiel
I was wondering if the new ticketview will stay as an option or will it be implemented as the only ticketview available in time?We want to switch completely to the new ticket view but whats the deal on this?Can we savely switch to the new ticket view without have to worry about switching back ?
How is the integration with FreshBooks working for you?If you're not familiar with the integration, here is Freshdesk's intro to it.For me, having a help desk solution integrated into my time tracking solution is critical to my business. We get bored of data entry, especially when there are people who made amazing APIs to help us.I've requested a new feature; it has to do with contractors. When I started with FreshDesk I thought it would let my contractors bill time via the integration. I was wrong and had to upgrade to the FreshBooks maximum plan so I could have the ability to have FreshBooks Staff. Staff can bill hours against a ticket via the Freshdesk to FreshBooks integration. Here's the ticket if you want to make it more popular or follow it as well: https://support.freshdesk.com/support/discussions/topics/16741How have you customized the Notes Text on the integration screen?The default notes only passes the ticket ID to FreshBooks. I want to pass the ticket ID, Subject, Status,
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