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Jira Plus No Jira Cloud Authenticate
Hi, I'm tried to use Jira Plus add-on for FreshDesk but it doesn't work fine.I can set the itens in the last tab on the configuration add-on page.It stay on this loading page.The integration work's, but i can't setup the Mapping Status Values, because this parts is not showing to me, like this picture on Plugin Manual.Tks. Gabriel.
How to make it easier to modify when you're available to chat
My team and I work remotely and as part of that benefit don't always stick to business hours. I haven't figured out a non-tedious way of letting users know when we're online or offline.For now I'm the only one handling the chat, and if I have an appointment, different working hours that day, etc., I manually change the business hours for that day, and the next day try to remember to change them back. Is there some easier way to adjust the online/offline status? Like, if I have the tab open I'm online and if it's closed I'm offline. Or is there some desktop tool that makes it easier? Am I missing something? I'm in a trial right now and this feels like it might be a dealbreaker.
Grabbing note attachments from API
Hi,I was wondering if there was a way to grab the attachments in a note via the API? I understand you can grab the attachments from a ticket, but it does not seem that you are able to grab them from individual conversations (I'm specifically concerned with "notes"). Thanks.
Customers reply to forwardings and are kept as a private note
Hello everyone, I wanted to know if you could help me with this. The stage is:We do a mail forwarding where they have attached files and html content that we do not want to lose, the client replies to that forwarding but remains as a private note and we do not receive notification in FD. This causes us to lose response time. We understand that by doing this way, FD understands that we are doing a forwarding to another agent but with another external mail firstname.lastname@example.org: Is there any way to forward to the client without losing that mail format or that FD notifies us of that response as a public note?
Agents aren't displaying in email lookups
I've generated a number of reports within Freshdesk and need to email them out to my manager (who is also an agent and a member of the Admin group, same as me) however I can't get his or my own email address to appear in the look-up Other Agents that aren't Admin are available - Any ideas what's causing this?
New Ticket upon external sent email
Hello, we are currently sending a lot of emails manually using FD's "new email" function which triggers the creation of a new ticket. We would like speed up the whole process, and we have almost all things covered except for triggering the new ticket from an external sent email. Is there, by any chance a built-in process to do it? We also use Zapier but for now we would be able to trigger it only from a received email. Thanks in advance, Renato
integration of solution articles to ticket fields
Hi I want to use the category and sub category of solutions/knowledge base to be used as category and sub-category for creating tickets, such that by selecting these categories article is presented before creating a ticket ,and if it is not resolved then option to create ticket in same category is shown
Fresh desk Poloniex Support Non-Responsive
Hi I understand Poloniex is separate, but freshdesk runs the support. To that extent I have received no reply or update for days and a substantive withdrawal from Polo says complete but doesn’t exist, this is very disappointing. Any further info or help to resolve this would be greatly appreciated. Polo support is virtually non-existent. Ticket 618911
Facebook LeadAds / Zapier / And auto-send emails.
Hi! When someone fills a Facebook LeadAds from my campaign, it creates a ticket in Freshdesk using Zapier Integration. My prospect then receives an Email that confirms them that they will be reachout in the next 24 hours. The thing is, this email is a template from Freshdesk and i would like to change it.Thanks!C. from jobondemand.ca
mail not arriving to verify
Hello everyone,,Just set an account up and an hour later I am still not able to receive a veirfy email to my support account.I know this works as an account as my existing Zendesk works fine.I'll try for another hour and then Junk I think. Nothing in spam and no error message or helpful log in FreshdeskAlso is there any actual support for this or is it just Community?Thanks in advance
Using Forward option doesn't add all email recipients
When I get an email from a customer, that should have been sent to our Support team, I forward the email to Support. I am set up as an occasional user. However, only some of the individuals that are originally CC'ed on the email are included on the ticket's CC area. Why aren't all customer emails retained for the support ticket?
How to stop tickets being assigned as SPAM
Good afternoon.We currently have a batch of emails being converted in to tickets and are automatically being marked as SPAM. I have checked the rules in Dispatcher and there is no rule set up forcing this action. How do I stop this from happening? FYI I have ensured that the tickets aren't getting assigned to a contact which has been deleted. Many thanks
Script without recaptcha cached
I have a big problem !!!I started receiving tickets through a robot / script and I enabled the recaptcha, but it seems that the script cache was allocated in amazon and in browsers that have already accessed the page the recaptcha does not load.In all browsers are enabled, but in what has the cache of the script does not appear, so I keep getting tickets from the robot, in 3 days we received more than 5000I have already created another page, I disabled the server cache, among other things in the site, but nothing works because it seems to me that it is cache in the URL of the script.HELP ME
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