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다모아카지노☭(「79ESA。CoM」)☭코리아카지노다모아카지노☭(「79ESA。CoM」)☭코리아카지노 다모아카지노☭(「79ESA。CoM」)☭코리아카지노다모아카지노☭(「79ESA。CoM」)☭코리아카지노 다모아카지노☭(「79ESA。CoM」)☭코리아카지노다모아카지노☭(「79ESA。CoM」)☭코리아카지노 다모아카지노☭(「79ESA。CoM」)☭코리아카지노다모아카지노☭(「79ESA。CoM」)☭코리아카지노 다모아카지노☭(「79ESA。CoM」)☭코리아카지노다모아카지노☭(「79ESA。CoM」)☭코리아카지노 다모아카지노☭(「79ESA。CoM」)☭코리아카지노다모아카지노☭(「79ESA。CoM」)☭코리아카지노 다모아카지노☭(「79ESA。CoM」)☭코리아카지노
Client is having the following issue: When you click on the calendar icon in the expected completion date field (see below), we are not able to choose the three upcoming days because the "+Attach a file" link shows up within the calendar, and whenever you try to select one of those days, it pops up your file folder for you to select a file. Seems to be an issue regardless of browser, but I'm unable to replicate, even when impersonating her. Is this a known issue?
Hello Freshdesk developers team,I want to search tickets through phone number and since freshdesk doesn't keep any validation while signup to phone number save, I have clients entering number with coutry code, without country code, hypenated number, space involved in number,etc.Request you to help me out to resolve it
You have a notification for new tickets on the top of the list saying "x tickets are changes" or something like that. But never thought to create a notification or something, when you press submit to a huge ticket you have responded to, to tell the user that you are logged out and at least give us a chance to copy our response.
Freshdesk, What solutions are there to deal with promotional spam? For Example we have an anonymous email address for clients that corresponds with a guest. Every-time we send a guest through to our clients that guests anonymous email address gets put on their Mailing List. -I can't mark the email address as spam, as they also send important emails through it. -I can't adequately filter the spam as descriptions and subjects are every changing -I can't make a too specific or too general filter as it will either not catch the Spam or catch tickets that are not spam. Basically this forces me to have to manually close hundreds and hundreds of tickets at a time. Which is a waste of my time as A) I can only have 30 tickets on screen at once. B) Messes up Metrics C) Makes the helpdesk unusable unless Agents are monitoring by my Tag system. It just doesn't seem that there is no way to better filter out spam tickets. Why can Freshdesk not auto-merge tickets that contain the same subje
Hello,Hope you had a wonderful weekend. Let's kickstart this week with the second edition of "Trends in Freshdesk support". This forum focusses on highlighting the top questions that we've received in the past week and aim to spill some nuggets on Freshdesk features.If you're a first time visitor, you can read the previous edition here.“Our current url is mycompany.freshdesk.com. I would like to change it to myoffice.freshdesk.com. How can I go about this?” You can change the Freshdesk account url, provided the new url is free to use and hasn’t been taken up already by any of our users. You can write an email to firstname.lastname@example.org requesting for an url change but here are few things to be aware of:There would be no changes to account settings/tickets. However, with the change of the account url, all previously generated ticket/solution links would become obsolete.The forwarding address for the support emails would vary and need to be updated in the mailboxes for tickets t
We seem to be having problems merging tickets that seems to differ depending on which browser/version you are using. For instance Firefox 56 for mac seems to be ok, while Firefox 49 or the latest Google Chrome for mac is not. When you click merge tickets, its just hanging as you can see in the attached screenshot.
Hi, As a part of a SOC, we sometimes receive a lot of duplicate alerts to the freshdesk as tickets, for all kind of network events. When the tickets contain more data than usual, merging of more than 2 tickets will fail with a 504 timeout message or the freshdesk error attached (the merge will work only for 2 tickets out of the number you chose). This makes our work a living hell when we need to apply these merges asap. I believe this is because the conversations are being added to the main ticket, but I couldn't find an option to disable it. Screenshots attached.
We are getting reports that our customers are not getting our responses. We have had them check spam but when we respond to a ticket that was created, the messages are not getting back to the original poster. I have seen forum topics on notifications. I don't see any notifications in our account. Status for Freshdesk says all systems normal so I'm not sure why we've had an escalation of reports. Please advise as this is a deal breaker for us.
The merge feature is quite useful under classic. Once pressed, it will search all tickets for matching email address and display them. I have the option to merge the ones I wanted. Tried under MInt several times, each time, only the ticket I am currently viewing is displayed. Yet as I progress through the backlog, I encountered several emails/tickets from the same individual. It is broken or I am doing something wrong. Any advice is greatly appreciated.
Hello, as you know, every company buy her own services from the vendor, in our case yearly services. i want to add a field that will show until when the company "in service" and if they are not "in service" i will get notify. one more thing, can i update that field automatically from our database? Regards, Roey Miterany
Hi Freshdesk Team,We have been using your solution for a while, but have a question regarding the management of carriage return in your forum solution.Indeed, we have noticed that when typing a carriage return, your forum adds a paragraph:<p style=""><br></p>While we only expect the <br>.On our side, when detecting a paragraph, we add a 11px line, which when displayed is ugly.We are then question the choice of adding a pararaph instead of a carriage return? Indeed, this is not in the usual practices?On our side, the only solution we will have is to not take into account the paragraph tag ?Waiting for your update!Thank you,Best regards,Olivier
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