Read, learn, and solve about our Support Desk product.
- 3,452 Topics
- 9,077 Replies
Hi, we are using Freshdesk support desk and until now Freshdesk has been sending email’s on our behalf. This means that we have to add email.freshdesk.com to our SPF record. This means that Freshdesk alone adds 8 DNS queries to our SPF record and the standard allows for only 10 in total.For comparison Microsoft adds two for the whole of Office 365.Now, what i have feared has happened and we have passed the limit and our SPF record is not valid anymore. I don’t know if we added the one or if Freshdesk added another sub record.There is really two problems, one is the size of the record to begin with and the other is that Freshdesk can add subrecords at anytime without any of their customers knowing and pushing that client over the limit.I think therefore it is very important for suppliers that have SPF that is used by alot of customers to be very small and maintained correct.One solution is to create your SPF record and then only add ip addresses to this record that you then maintain whe
Is it possible to change the theme of Dynamics CRM Programatically using js? If so how can this be achieved?What I want to achieve is that when a user clicks on a tile on the main dropdown navigation bar, I call js to change the Dynamics CRM theme for the entire system. Similarly, if the user clicks on some other tile, I change the theme again.Version (8.2), on-premises
Which are command/loop or any suggestion to generate CRM for 30 patients with 6 doses using R in bio-statistics ? I need to get the most efficient dose and cumulate ptox results with an optimized code (for simulation) prior<-c(0.05,0.10,0.20,0.35,0.5,0.7) target=0.2
Dear Community, We are planning to implement a support tool like Freshdesk. We need such extension where we can register the support contract and its recurring period for invoicing. When contract is expiring we want to warn automatically our customer about the expiration.I found some extensions in Freshdesk Support Desk but not like this. Could anybody help me if there is such extension or feature in any Freshworks product? Thank you for any help in advance,Gabor.
Hi,We have a customer who asks for native Tik Tok integration from the Business account to reply comments inside Freshdesk, but it is not available for the time being.This discussion has been raised on a Support ticket ID: 11614516 as Feature Requests with Freshdesk team and we were suggested to raise this discussion on the Community Forum that display a case might be related to other global customers/ users of Freshworks so these features can be possibly determined in the future product roadmap. Please keep us updated.Thanks.
Hey guys Not new to freshdesk but new to this “look” of freshdesk. I am currently considering resubscribing however I have hit of a bit of a snag, Here is what I am looking to accomplish. Customer chooses from a certain dropdown option, that would then populate more fields / change the options entirely to either choose or type information into From what im seeing it isnt very straight forward either that or my ability to comprehend dynamic tickets is sub par haha Thanks in advance guys
To clarify, I’m asking YOU how YOU do YOUR scheduling. How can our company use Freshdesk to schedule tickets while getting an overview of who is doing what, where, and when? I’m having an incredibly difficult time grasping the concept of scheduling a date and time to resolve an open ticket. If I’m assigned a ticket on Monday that needs to be resolved by Friday, how would you suggest I add this ticket to my Outlook calendar? This should be an extremely basic function yet several support agents have be unable to suggest anything other than “use Google”. We do not use Google. We use M365. None have even thought to suggest the Zapier integration which I have started to test but find quite limited.
Hey Everyone! I work for the Ticket triaging team where the agents in our team work on analyzing the incoming tickets, and moving them to the right team for resolution. I have been trying to figure out a way to calculate the time taken by the agents to move these tickets to the right team from the time they appear on to the triage pool. I have explored the Analytics and the reports section in FD, where there are the “Ticket Lifecycle” sections available aimed at doing exactly that. However, I am unable to find an accurate response here. For instance, I can get the First assign time in business hours, Calender hours and Time spent in business hours to analyze this, but none of the columns really give a good representation of what I am trying to look for. Moreover, I also have problems in changing these time values to the standard one where I will be able to perform any calculations in Excel or Google Sheets. As you can see, the format is in “xm ys” value. Is there a way in FD to dir
We service customers from many locations. We need to copy the shipping information from their ticket into our ERP to ship them parts. Is there any way to have ticket fields with formatting. Phone number = (123)456-6890Address Is:Addr1Addr2CityStateZipvs one large text box.Force all fields except email to be uppercase.
Sometimes our agents need to create a support ticket for someone else on their team to resolve. For example, the agent's printer broke so he creates a ticket by emailing at email@example.com. The ticket is properly assigned to another agent who replies with a pending solution.The dilemma is - whenever the agent that created the ticket replies to the other agent's response, the reply goes back to him when it should go to the agent who replied.Is there a solution for this dilemma?
Hi,I got an error “Check the rule configuration” when trying to edit “start_date” and “due_date” in an automation rule that already exists and has been edited hundreds of times.It started on 8th April, 2022.Prior to that, I have been editing the rule every morning and I’ve never got this error.Can anyone tell what is going on?
Good Day We have integrated our WhatsApp with Freshdesk, we plan to integrate 4 more numbers to allow my team to support clients. The challenge with this new integration is that we cannot setup automation rules to assign the chats from a specific number to a group in Freshdesk, all messages come through and remine unassigned, this is frustrating, since most of the tickets will be missed. Is there no way we can setup the automation like we do when we add an email in Freshdesk?
We’ve embedded the helpdesk widget to our portal. We’ve included the possibility to add screenshots there. This field is available on desktop but it’s absent on mobile. I’ve talked to support (pooooor support) and looks like the feature is not available for mobile. So, two questions1. Is it possible to fix this?2, If not - is it possible to have attachment field on mobile whereas on desktop we’d still prefer screenshots3, if this is not available for mobiles, please indicate it somehow on form configuration section.thanks
Hello everyone,I was customizing the Portal Layout header HTML page and made a grave mistake of not saving the default code. Can anyone post the default coding if you have it in the comments down below or if you have a link where it has all the default codes? You would be a lifesaver! Thank you!
Join the Community
Sign in to the Community
Social LoginLogin for Freshworks Employees Login with LinkedIn
Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.