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Hi all, this isn’t an opportunity to pan Salesforce but rather that I’ve a customer who uses Salesforce and is looking for alternatives.What can you, as a customer that has moved from Salesforce to Freshdesk (or considered both and chose Freshdesk), tell me about the differences?Thanks for your help.
TDL Tatadigitalsit. server less app "Search brand/ITSM ticket app" not working post version upgrade. Need immediate help
We are having issue with search brand/ITSM ticket serverless app on SIT(https://tatadigitalsit.freshdesk.com) Environment post version upgrade.We are able to pack & deploy on server but can’t execute. Basically, nothing is invoked in the app. Example 56638 tried from server nothing happened. Console logs are also not available in logs When same is tried from local it is working fine. Example 56636 when hit from localPlease see log at your end or provide your time for the same Impact:XXX Go Live 6th Oct XXX Improvement Other detailsApp Name: Search Brand/ITSM Ticket Node version: v14.18.1 FDK version: v8.6.3App Live Version 116.0
My clients often complain about the ridiculous older reCaptcha where you have to click on palm trees, crosswalks or stoplights. Older people hate it as perhaps their sight isn’t great. I’m not that old and I hate it.How do we get a new version of reCaptcha on our support form? One like this?
Hi Freshdesk Team,Please remove the message “It’s a bird...it’s a plane...it’s Supportman!” from your software. This is sexist and it offends Support Analysts who identify as female. See the screenshot below. That appears from time to time when I refresh a list of tickets.
When styling the login page is it possible to change the order of and individually restyle the “Are you an agent?” and “Are you a customer?” login links?Ideally we would have the prompt for customers to login be much more prominent and higher on the page than the agent login. It’s not very intuitively laid out as it is currently (why is there a headset icon next to the customer login and the agent login?!). Appreciate any pointers that anyone might have. Thanks!
Hi,Now storing a lot more “solutions” for our help desk staff. What provision or options do we have to make sure we do not lose all these valuable notes? I see an export to xml but not very user friendly and would have to remember to periodically download and store the data. Thanks,
I'm wanting to export an excel sheet of all the knowledge base data (i.e. creation date, modified date, views, etc.).This allows for analyzing what's good in the knowledge base and what requires updating, etc. I know there is the ability to set a filter but downloading the data doesn't seem to exist.Any ideas would be appreciated.
When trying to export all tickets under a date range, when filtering by start mm/dd/yyyy when selecting the starting point (Jan 1, 2015) and the end point (Aug 4, 2022) the year filtering stays within the same year as last selected. IE you cannot select anything outside of the last 30 days of whatever the last year setting you make. The second you select the ending time the date automatically switches to 30 days from the new selection. I’ve also tried selecting the dates by the arrows but no matter what I do the date sticks to 30 days. This makes zero sense. I need ALL ticket history for a company.
How do I easily enter 5 minutes when I log time? Entering 00:05 or 0.083333333 takes too long, and if I enter just 5, it gets interpreted as 5 hours. In other excellent tools like JIRA Service Desk, you can simply enter “5m” for 5 minutes. In fact, any minute amount that does not easily convert to decimal format is hard to enter. For example, 5, 10, 20, 25, 35, 40, 50, 55. You should provide an easy way to enter values like that.
I have a WordPress site with Gravity form integrated with fresh-desk. All the data are properly coming through the website to the Freshdesk portal but the issue is that whenever the user field one form it creates 2 tickets in the Freshdesk portal. Not sure why 2 tickets are created, it should be only one.
Hello guys. How are you?Currently, when we put a condition that considers the description text, Fresh understands that it's just the FIRST message sent via description, correct?Has anyone ever needed to do an automation that looked at any message sent, regardless if it's the first one or not? Any palliative measures for these cases?I think of this for subject and keyword mapping automations. It would be nice!
We get from 5-25 spam messages into our freshdesk dashboard per hour via our portal submission page. They are clearly coming from bots. How do we get this under control? Support at Freshdesk has told us to setup a filter, but there is nothing to filter on as these are random subjects and email addresses.
On FreshDesk I want to verify a user for them. So I do NOT need to send them a verification email. Is this possible. I do not care if the users can login, I just want to open tickets for them. I need their emails verified but they always end up in SPAM so I have to phone them anyway. Whats the point of software if I have to phone them anyway?
I am working with a student housing business and I'm struggling to implement automation for certain mundane tasks. The student housing business is a middleman between the student and landlord. Sort of like an airbnb but multi unit buildings. One primary nuance is my inability to set up some type of trigger that would be set into action upon a response from the multiple landlords who manage the apartment buildings. Some of the buildings have an ever changing list of room availability and the landlords do not have systems in place to track the room availability (inventory) in real time. To be able to effectively provide up to date availability to students, there needs to be a way to retrieve availability from the landlords, sometimes daily. But it has to be a very simplistic method for the landlords. Perhaps availability can quickly and easily be updated by the landlord If an email could be sent with an imbedded API capable form consisting of tickable radio buttons followed by the variou
How do I edit the Freshdesk ticket Summary field if another agent originally entered it? One of my colleagues is away this week, so I took over his ticket and set myself as the Agent. However, when I went to update the Summary that my colleague had originally entered, the Edit button was invisible. That makes no sense. I’m now the agent on the ticket. I should be allowed to edit the Summary. Please tell me how to do it, or please fix it if this is a bug. This is a very common use case.
HiFrustrated here. Every time I try to export all tickets from Jan 1 to current date I only receive the last 30 days. I’ve tried both MS Edge and Chrome browsers and they both give same result. The filter is “All Tickets” and the date range is pictured below.Can anyone help me get this working? Thanks
Hi there,I need to export a csv of all unresolved tickets but with no date filtering. I cannot see any way to do this as it forces a date range selection. I tried using the custom date range thinking I could set it to eg a year but it would only allow me to select a maximum on a month apart. I have read a couple of older posts on the subject but they didn't provide a solution either. Is this really not possible or am I missing something?Thanks in advance!
When I tried to set an out of office schedule that starts less than 15 minutes into the future, I get the error “Start time should be at least 15 minutes from current time”. How do I remove that 15 minutes buffer? I should be able to set an out of office schedule that starts immediately. Why? Here are two (of many) possible reasons:I am seriously ill and I need to leave the office immediately. I am on vacation already and I just realized that I forgot to set my out of office schedule.Why the heck do you have this 15 minute buffer? It makes utterly no sense.
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