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- 9,568 Replies
Please can you advise how I can quickly delete them all - rather than stepping through all the pages (news ones are being created faster than I can delete the old ones) and also how I can better set up fresh desk so that it doesn't happen again?All the spam messages are in some russian type font/character set but the email changes every time.
Every time someone from a company creates and new ticket or updates an old ticket, I need to be able to send an email to specific contact at that company. The best way I can find to do that is with Dispatch'r. Right now it looks like I will need to create 240+ individual rules. Is there a way I can batch create these rules or do I have to make them one at a time?
Hello,In our automatic reply we send to customers we include several frequently asked questions and the webpages where they might find the answer they are looking for.If they do, we want to give the customer the option to click on a link (or button) that is included in the e-mail which closes the ticket immediately. That is, without first having to visit the public URL of the ticket. Is something like this possible? If so, how?Regards,Ruben
It seems at the moment merging tickets is not working. We've tried merging just 2 tickets together, or 5 tickets together. It acts as if it has worked, then you see a view with everything merged. Then once you refresh the browser again, everything is unmerged.Tried in both Chrome and Firefox, both are not working.
Hi,Most of the articles about this problem are from a few years ago, so I would like to find out whether the freshdesk gained this functionality now.Is it possible to use different ticket fields depending on the logged-in person/company?Regards, Michal
Our reps are asked to reply to tickets in a FIRST IN, FIRST OUT order.Specifically, reply to all OPEN TICKETS, with the ticket that has been "WAITING SINCE" the longest (not the total age of the ticket). In ticket view, you have the ability to add a column called "Waiting Since".The sort by command, however, does not provide this field for sorting.The closest is "Modified Since" but that has many sigificant flaws to it (modified since date changes if you add notes OR even open a ticket).Can we get "WATING SINCE" added as an option in SORT BY?Is there another way to view OPEN sorted in this fashion?Thanks in advance,
Hi, not sure if anyone can offer some thoughts on this. I have started using templates for change control and I would like to attach documentation to them.Regardless of what I attach (PDF, word, text), and regardless of size (all below 100k), once I save the template, the attachment is lost.I can immediately go back in to edit the template and it is not there.Has anyone had similar problems?thanksChris
(the previous discussion has been marked as closed: https://support.freshdesk.com/support/discussions/topics/316199)But would it be possible to change this behaviour in order to allow logged in users to access to all tickets through the public URLs? (raised by him/her or not)That is odd and awkward to reply to users/customers that they have to log out before being able to access the public ticket URL of another ticket (not raised by him/her).Thanks,Vincent
I am finding that quite a few of the to-do's I create disappear from the dashboard & then reappear IF I randomly access the ticket that I created the task/to-do from. If I don't access the ticket that I created the todo in it won't show up on the dashboard. Some of my tasks do show up so it is never clear why some are there and some disappear. I am missing a lot of important tasks This has been ongoing since January 2019
Hi everyone,When using the iOS app can I take a picture and attach it as PDF not as PNG to a new ticket.The default is png and I can not find any way to change that.The flow is this: click "+" for new ticket, tap the paper clip for attachment, use iPhone camera, take a picture and it shows up attached BUT it is in png format.I would like it to be in PDF Is that possible? If yes how?Thank you
Hi,I've been trying to find a way to make it easier to sum up the 'finished' status of tickets as some time tickets turn into very long back and forth interactions. What i'd like to do is force a rule that means that a ticket can't have it's status changed to 'Resolved' until a private note has been added as the last action in the ticket. Granted the content of that ticket could be blank, but ideally Agents would put in a brief summary of the interactions and that would make life easier all round, should that ticket need to be revisited. I guess you could call it a 'private summary note'. Any thoughts or help is much appreciated.
We just got spammed with nearly 4000 accounts created in 10 minutes this morning.So, it seems the captcha for creating a new account is not working at all..Now, how can we delete those spam accounts? We can see only 30 accounts at a time in the list, with no way to filter the accounts by creation date or something..
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