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Freshdesk

Read, learn, and solve about our Support Desk product.

  • 3,982 Topics
  • 10,512 Replies

3982 Topics

P
Apprentice
paulspurrellApprentice
posted in Freshdesk

Agent not able to log in using Chrome

The screen locks and does not allow any sign in page when using chrome.

4
hemanth.ramya
2 years ago
G
Apprentice
gaetan.barrasApprentice
posted in Freshdesk

Reply to all agent in the group

Hello,is it possible when an agent reply to a ticket by email , to send the reply to all agent in the select group.thank you

1
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Community Debut
2 years ago
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Apprentice
joao.geroldoApprentice
posted in Freshdesk

Change URL from portal

HiI would like to change my portal url from: https://m2corp.freshdesk.com/ to https://terravista.freshdesk.com/. How can I do that?Thank you.

1
hemanth.ramya
2 years ago
V
Apprentice
vlupanApprentice
posted in Freshdesk

How to remove "Edit Profile" for users?

I'm trying to remove "Edit Profile" for users, any idea on how to do that? 

2
A
Community Debut
2 years ago
S
Apprentice
sibin.grasicApprentice
posted in Freshdesk

Support URL Change

Hello,How can I open a ticket to FreshDesk support in order to change my support portal URL?Cheers 

4
hemanth.ramya
2 years ago
C
Apprentice
carlota.mollaperezApprentice
posted in Freshdesk

DELETE TAGS

Hello:I would like to know how to delete a tag created by mistake. The topic I found was from 2012 and by then there was no a suitable answer.Thank you very much for your support.

1
S
Community Debut
2 years ago
P
Apprentice
pendjfi889Apprentice
posted in Freshdesk

I keep trying to put a picture in as my profile picture but it’s not working?

It won’t show the profile picture I changed it to (on here).

2
A
Community Debut
2 years ago
N
Apprentice
neil_19652Apprentice
posted in Freshdesk

Closing a ticket via gmail

Hi,We are a small business and manage our support through email. We would like to be able to close a ticket without having to log into Freshdesk - can this be done via email or setting up a rule?ThanksNeil

1
A
Community Debut
2 years ago
E
Apprentice
ehomyakovApprentice
posted in Freshdesk

How to delete 4000 spam tickets?

Got 4K spam tickets because captcha was not enabled.Any idea how to delete them quick? "Select All" function only allows to delete 30 at a time.

7
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Community Debut
2 years ago
K
Apprentice
karan.bhavnaniApprentice
posted in Freshdesk

Portal support channel in Arabic

Hi,Is there a way where we can show the support portal in Arabic for our partners who are more comfortable with Arabic as opposed to english?

1
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Community Debut
2 years ago
P
Apprentice
pevans_18000Apprentice
posted in Freshdesk

Survicate app integration

to freshdesk users...has anyone had experience with integrating Survicate with freshdesk? Specifically, copying the HTML code from Survicate into a Freshdesk template?

1
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Community Debut
2 years ago
S
Contributor
support_14013Contributor
posted in Freshdesk

Can not enable Agent Reply Template

I can edit the Agent reply template under email notifications but cannot enable it.  Any ideas?

5
S
Community Debut
2 years ago
A
Apprentice
alejandroApprentice
posted in Freshdesk

Turn off the "Discuss"

The new "discuss" panel is nice if your organization doesn't have another internal communication applications such as Slack. However, it is rather annoying if you don't use it. Every time I go to highlight words in the requests to copy, I get the annoying "discuss" popup and it interferes with the contextual ( right-click ) menu in the browser. It would be good to have a way to turn this "feature" off.

6
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Community Debut
2 years ago
S
Apprentice
soporte.itApprentice
posted in Freshdesk

How do I reset the ticket numbers in my account? Created a bunch of test tickets while confirming email was working. Thanks

You can help me reset the ticket counter. At the beginning, you linked my email personal and all my emails created tickets. I need to reset the ticket counter to number one to start the operation. whit a new emailMy account is okila.freshdesk.com the email is soporte.it@okila.com.mxRegards

1
V
Community Debut
2 years ago
S
Apprentice
sandieleeApprentice
posted in Freshdesk

Scammed

I, as well as 100's of other people are being scammed by Amazing Lola.  They use your service to do this.  I have reported this weeks ago and not even any kind of answer from FreshDesk.  Obviously they don't care

0
S
Apprentice
2 years ago
S
Contributor
steve.gossettContributor
posted in Freshdesk

Basic search of tickets has no bulk action items to perform ???

 Given my example below, this was just a basic search of all tickets by a keyword and there is no checkboxes next to them to perform any actions such as Delete or Assign which is a bit ridiculous. Ive had to process around 500 tickets manually today to delete them because they were spam. YES, I know about creating an automation rule for this but thats not the point. It would be nice to have a bulk action item list when performing just a basic search of tickets by keyword. Several of your competitors have this, please consider it in the future. .

4
A
2 years ago
K
Apprentice
kristjan.mannikApprentice
posted in Freshdesk

When adding a CC rule, it is removed on sending a reply

We have team mailinglist, which is also connected to Freshdesk - all our emails show this as FROM address.Due to the fact that we need to have all correspondence replicated (including what we send out) in our e-mail inbox, I have created the following rule:When I send a test e-mail to support, then the CC is filled correctly by Freshdesk in the reply entry window.However, on sending the reply from Freshdesk, the CC gets removed.Note that if I add my_support_email@email.com manually to Freshdesk CC box, it does not get removed. And this is the expected behaviour

0
K
Apprentice
2 years ago
N
Apprentice
natan.mendezApprentice
posted in Freshdesk

No puedo entrar a mi cuenta

Me dice que el portal no está accesible actualmente Y al intentar entrar como agente me deja recargando infinitamente la página¿Que podrá ser?

1
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Community Debut
2 years ago
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Contributor
facebook_18807Contributor
posted in Freshdesk

Table view does not fit whole screen on a 4K monitor

using a 4k monitor the "table view" does not fit the width of the screenit has a fixed width and scroll bars at the bottom of the pageAbout 50% of my screen is gray with a border down each side  I have to scroll to the bottom of the page to find the scroll bar  to move left and right to see the columns.all columns should fit on my screen and the 50% of space down each side should be used Using Chrome 

4
N
Community Debut
2 years ago
J
Apprentice
juanpedromermozApprentice
posted in Freshdesk

You are not authorized to access this Freshchat account.

Hi there,I cannot login to my freshchat account anymore.I'm always getting this message after using my login credentials:"You are not authorized to access this Freshchat account."I'm still getting e-mails about new tickets from customers.Thank you.

1
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Community Debut
2 years ago
O
Apprentice
omatokApprentice
posted in Freshdesk

upload image take long time

Hi, I'm using the software from China, And try to paste imaged into tickets but its too slow and take around 1-2 min to paste image, if I don't find solution I have to find another software. my internet speed is 100mb so its not the issue

1
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Community Debut
2 years ago
M
Apprentice
micahApprentice
posted in Freshdesk

using a 1440 monitor the "table view" does not fit the width of the screen

using a 1440 monitor the "table view" does not fit the width of the screenit has a fixed width and scroll bars at the bottom of the pageAbout 40% of my screen is gray with a border down each side  I have to scroll to the bottom of the page to find the scroll bar  to move left and right to see the columns.all columns should fit on my screen and the 40% of space down each side should be used Using Chrome and Opera

2
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Community Debut
2 years ago
T
Apprentice
talmiApprentice
posted in Freshdesk

No activation emails sent to my agents

Hello,it seems like there is no email sent out neither to contacts nor to my agents to activate their account and be able to login. The agents have different email providers (gmail, company mail server, etc.) and therefore it can't be a blocking/whitelist problem. Is there a problemn in the backend? Until this is solved I can not use the product at all.Thank you very much for your help,Kay

6
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Community Debut
2 years ago
S
Apprentice
serviceApprentice
posted in Freshdesk

Tedious message cannot be switched off

We're getting a message:Your Facebook channel cannot be accessed. It looks like your username, password or permission has recently been changed. Re-authorize your Facebook account.If we click the link, we will be taken to an invalid page. We can't turn off the message either. That's a little tedious! Can you please turn off the message? Here the screenrecoding to ithttps://d.pr/i/lnaAyr

1
S
Community Debut
2 years ago
B
Apprentice
bella.bellusciApprentice
posted in Freshdesk

Invalid JSON

Hi there, I receive an 'Invalid JSON' error when trying to create a ticket using JSLint validated JSON via the API. Please see for reference:{ "description": "Test", "subject": "Testing Country Tags, Please Ignore", "email": "test@test.com", "status": 2, "priority": 1, "tags": ["United Kingdom"] }The contents of 'description seem to have no impact on this error. Could you help me with this, please?

1
S
Community Debut
2 years ago

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