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- 4,104 Topics
- 10,788 Replies
validation failed - Jira on-prem
Our Atlassian domain is not public. We followed your instructions here and have whitelisted your USA IPs already. Still getting a validation failed error. Where do I go from here? I have not done this part: "For users who are using on-premise JIRA, can make the JIRA domain public by downloading ngrok (check out their website for information on download and installation procedures)." Their instructions are not specific...is this to be installed on the Jira server or on the users' desktops/laptops?Thanks.
How to capture backend events?
We need to capture ticket events, such as Ticket status updated, ticket closed. The frontend App does allow to listen to UI events, like closeTicketClicked. But, there are multiple ways to close ticket, and not events get capture.Are there any events triggered from backend that we can listen to?
Get custom ticket fields via API
Hey,So to start with, we've created some custom fields in some service request type tickets, and I'm currently having trouble getting these fields via the API.Also, for some reason some other fields show up empty:"description":"","description_text":""I would like to try getting all this data which isn't showing up in my API requests using: .freshservice.com/api/v2/tickets/' + $id + '?type=Computer+Name' and other URL's I've tried.
Tickets stopped being created on Monday
Hello,Email messages sent to our support email address which was configured with Fresh Desk have been automatically creating tickets up until Monday at which point it stopped working.A couple emails sent yesterday somehow worked, with a ticket getting created for them. However, the vast majority have not and we have had to manually reply to everyone sending support requests, because it seems freshdesk is not working properly and creating the tickets when an email is received.please help
Building an FDK App with Modern Build Tools
Hello,I'm building a sidebar app with the fdk tool. I'm getting bogus validations errors which should be warnings.I'm using webpack to build my app. This was working in the past. I spend days tweaking webpack. Now I can't push any changes.Validation failed due to the following issue(s): [ERROR] app/contact_sidebar.bundle.js::131: 't' is defined but never used. [ERROR] app/contact_sidebar.bundle.js::232: Unexpected empty function. [ERROR] app/contact_sidebar.bundle.js::390: 'a' is assigned a value but never used. [ERROR] app/contact_sidebar.bundle.js::392: 'n' is defined but never used. [ERROR] app/contact_sidebar.bundle.js::426: 'a' is assigned a value but never used. [ERROR] app/contact_sidebar.bundle.js::428: 'n' is defined but never used. [ERROR] app/contact_sidebar.bundle.js::476: 'a' is assigned a value but never used. [ERROR] app/contact_sidebar.bundle.js::478: 'n' is defined but never used. [ERROR] app/contact_sidebar.bundle.js::512: 'a' is assigned a value but never used. [
Unable to Setup DKIM
I realize there are a number of threads here with a similar topic, but they are marked as answered and I wanted to make sure this gets attention as it is still happening. Just as in the other threads, I am trying to setup DKIM for my email address, but am unable to do so as when I click create it takes me to the old login screen and then crashed upon login.Would love to get this fixed.
Error authenticating SMTP server on Office365 from freshdesk
We are trying to setup the Freshdesk for us and are running into the issue shown below. We chose the garden offering. The Freshdesk configuration is not allowing setup using an external mailserver even though all information is entered correctly. Please let me know what we should do here. Chandra
Hi,I am currently trialling Freshdesk, but if I decide to go ahead as a not for profit organisation we will be using Sprout. My concern is that the trial version might be giving me an unrealistic expectation of what the Sprout plan will deliver. Do you use Sprout? Did you do the trial first? Was the trial a realistic representation of the Sprout version?ThanksChristine
New Ticket Created notifications disabled / contradicts with create new ticket form
Hello everybody,we have disabled the New Ticket Created notification for requesters, i.e. our customers do not automatically get a copy of their ticket via e-mail. However, after completing the "create new ticket form" and thus creating a new ticket, customers see a green banner, telling them that a copy of their created ticket has been sent to their e-mail - which of course contradicts the configuration "New Ticket Created notification" disabled.Is it possible to hide this banner with this notification.Screens are attached (but system language is German)Thanks in advance,Magdalena
(VERY DISSAPOINTED!) Poor Customer Service By Freshdesk team member
Hello guys, i have an issue here. My ticket is already open for almost 3 days but no one in customer service team reply to my ticket. Do you guys experience the same thing with me?It's quite irony that they're selling a customer service software but doesn't has any reliable customer service at all.Very dissapointed.
View more than 30 unresolved tickets at once
How do I view more than 30 unresolved tickets at once?I have tried adding &per_page=100 and ?per_page=100 at the end of the address line as per the API documentation however it will not work.I see a LOT of other people asking for more than 30 tickets per view as well.Why not just this in as a feature? It's not that hard...We need this!
Can't get the "For forwarded emails, use original sender as requester" option to work
Hello,I went through your list of previous cases on this matter, and I can exclude the language issue. Our fields (From ,...) are all in English.The only time when we managed to have this option work was when we first entered the original requester recorded as a Contact in Freshdesk. Could that be the case? Will it never work if the client is not yet in our Contact list?This is how the forwarded email header looks like:
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