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Freshdesk

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  • 3,956 Topics
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3956 Topics

T
Contributor
tkazantzisContributor
posted in Freshdesk

Message bounced - Temporary error

Few days ago we start getting  "message bounced" errors from emails which was send from our Freshdesk support to our domain users. We have contact to our email provider and they said that everything seems ok. We check DKIM settings and it's OK.

0
T
Contributor
3 years ago
S
Apprentice
sudit.rawatApprentice
posted in Freshdesk

Copy Clipboard Error

Somehow notes text gets sent in place of the actual mail

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S
Apprentice
3 years ago
S
Contributor
steve.gossettContributor
posted in Freshdesk

Creating contacts always says Another contact exists with the same email

We have a weird issue trying to create a new contact for a customer and wondering what factors would need to be involved for this to occur. I cant give examples or screenshots here without divulging customer info but when trying to create the contact we enter a full name, email, click Save and under the email it shows 'This value is already in use' and at the top it states Another contact exists with the same email.None of the customers we are trying to create exist in any way that we have the ability to search. I have used the solutions found such as converting to an agent as well as adding dummy emails and the same thing occurs. We were find last week, this issue only started today.

1
O
Contributor
3 years ago
J
Apprentice
jean-sebastien.carleApprentice
posted in Freshdesk

Freshdesk.NET - Simple .NET Freshdesk REST Client

Hello,I am working on building out a .NET REST Client to wrap around the Freshdesk v2 API. If there are any .NET developpers, I would love to get some feedback.https://github.com/jscarle/Freshdesk.NET

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J
Apprentice
3 years ago
C
Apprentice
cclhelpdeskprotechApprentice
posted in Freshdesk

Month placeholder for ticket templates

 I'm trying to create ticket templates for our CSR's. I was wondering if there's a placeholder that displays the current month. For example,School District <month> 2019 Remote.

0
C
Apprentice
3 years ago
V
Apprentice
vladapikeyApprentice
posted in Freshdesk

Freshdesk App building with Webpack

Hello, I am trying to make Freshdesk App for publishing in the marketplace,my application uses a modular assembly,npm packages and utilities such as Webpack ,eslint, babel , quite a bit of code is written in my application This is a main.js file import $ from 'jquery' $(document).ready(() => { window.app.initialized().then((_client) => { // Client Object is obtained const client = _client console.log('App Initialize', client) }) })The problem is that when I run my application in dev mode,I get quite low coverage summaryFor exampleI have this coverage summary, when my code is compiled by webpack in development modeAnd this coverage summary when my code is minifiedAs I understand it, this is due to the npm packages I useQ. Can I use npm packages for publishing an application in the marketplace?Q. How to avoid low scores coverage summary?Q. If I will not use npm packages but I will need to connect a third-party library that also contains code with webpack, it will also l

1
V
Apprentice
3 years ago
A
Apprentice
abhijit.banerjeeApprentice
posted in Freshdesk

Issue of search contact if contact is with '+'

If we update any contact on freshdesk  with prefix '+', the search API is not working.Suppose,We have updated a contact as '+7654367287' on Freshdesk Contact Edit option.then below APIs will not work for contact search./api/v2/contacts?mobile=7654367287/api/v2/contacts?mobile=+7654367287

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A
Apprentice
3 years ago
A
Apprentice
abhijit.banerjeeApprentice
posted in Freshdesk

Search cotact with mobile or phone number

If we edit any contact number with '+' sign on Freshdesk, we can not search this number with API.Suppose, I updated a contact number as '+916291361159' and save.Then I can not search this contact with this APIs below - https://8x8ps.freshdesk.com/api/v2/contacts?phone=+916291361159 or https://8x8ps.freshdesk.com/api/v2/contacts?phone=916291361159

0
A
Apprentice
3 years ago
V
Apprentice
vladapikeyApprentice
posted in Freshdesk

App building to marketplace

Hello, I am trying to make Freshdesk App for publishing in the marketplace,my application uses a modular assembly,npm packages and utilities such as Webpack ,eslint, babel , quite a bit of code is written in my applicationThis is a main.js file import $ from 'jquery' $(document).ready(() => { window.app.initialized().then((_client) => { // Client Object is obtained const client = _client console.log('App Initialize', client) }) }) The problem is that when I run my application in dev mode,I get quite low coverage summaryFor exampleI have this coverage summary, when my code is compiled by webpack in development modeAnd this coverage summary when my code is minified As I understand it, this is due to the npm packages I useQ. Can I use npm packages for publishing an application in the marketplace?Q. How to avoid low scores coverage summary?Q. If I will not use npm packages but I will need to connect a third-party library that also contains code with webpack, it will also

0
V
Apprentice
3 years ago
A
Contributor
a.ulasevichContributor
posted in Freshdesk

Cannot hard delete contacts created by API more then 2 months.

When I tried to hard delete  contacts by API it can take long time. For example, one of contact in deleting state more then 2 months,It's really impossible to work with Freshdesk.Ticket was created https://support.freshdesk.com/support/tickets/3794286  

5
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Community Debut
1 year ago
P
Apprentice
perachelpApprentice
posted in Freshdesk

Tickets stopped being created on Monday

Hello,Email messages sent to our support email address which was configured with Fresh Desk have been automatically creating tickets up until Monday at which point it stopped working.A couple emails sent yesterday somehow worked, with a ticket getting created for them. However, the vast majority have not and we have had to manually reply to everyone sending support requests, because it seems freshdesk is not working properly and creating the tickets when an email is received.please help

2
S
Community Debut
2 years ago
S
Contributor
support_14013Contributor
posted in Freshdesk

Can not enable Agent Reply Template

I can edit the Agent reply template under email notifications but cannot enable it.  Any ideas?

5
S
Community Debut
2 years ago
H
Apprentice
heinzi_stefanApprentice
posted in Freshdesk

Different mail signature based mail channels

Hi, i am a "Garden" user. My agents should answer customer questions on different channels. My customers can be divided into 2 groups. Import and normal. Normal customers can reach us via support@. Important customers can reach us via service@. My agents should work with both channels but i want to setup different signatures for each mailbox? Is there any chance to do this?The Signature Management App doesn't solve the problem because i have to chance the signature each time manually https://www.freshworks.com/apps/freshdesk/signature_management_app/ What's with products? Will i be able to setup different signatures by different products?

3
V
Community Debut
2 years ago
R
Apprentice
rbaugherApprentice
posted in Freshdesk

email replies create new tickets

This continues to happen.  When a contact responds to a ticket email, it opens a new ticket.   Not always but often. 

3
hemanth.ramya
1 year ago
P
Apprentice
prenit.wankhedeApprentice
posted in Freshdesk

Recover Lost data created in Free trial period

I started a free trial of Estate Plan and did some portal customisation and added few observers. Now my trial period is over and I am moved back to Sprouts Plan.All the features we developed in Estate plan are not visible now and we want to get that setup back. Is there a way to get back the data? We are ready to pay and move to estate plan even if that works.

0
P
Apprentice
3 years ago
D
Apprentice
dylan.rossApprentice
posted in Freshdesk

Search function needs to update results in real time based on each keystroke

Users are not able to find the solutions unless they type in a full keyword. For example "w9" gets no results but "W9 form" does. I have added so many tags for every combination. Is there a minimum number of characters a customer must enter in search before receiving results?Everyone is used to google and other search engines that adjust results based on each keystroke. This would be a very great feature to add as is currently prohibits and frustrates customers. 

0
D
Apprentice
3 years ago
D
Contributor
dev.elsoloContributor
posted in Freshdesk

Freshdesk App building with Webpack

Hello, I am trying to make Freshdesk App for publishing in the marketplace,my application uses a modular assembly,npm packages and utilities such as Webpack ,eslint, babel , quite a bit of code is written in my application This is a main.js fileimport $ from 'jquery' $(document).ready(() => { window.app.initialized().then((_client) => { // Client Object is obtained const client = _client console.log('App Initialize', client) }) }) The problem is that when I run my application in dev mode,I get quite low coverage summaryFor exampleI have this coverage summary, when my code is compiled by webpack in development modeAnd this coverage summary when my code is minifiedAs I understand it, this is due to the npm packages I useQ. Can I use npm packages for publishing an application in the marketplace?Q. How to avoid low scores coverage summary?Q. If I will not use npm packages but I will need to connect a third-party library that also contains code with webpack, it will also l

0
D
Contributor
3 years ago
F
Apprentice
frederico.figueiredoApprentice
posted in Freshdesk

Not Receiving Tickets

All emails are received in our support account but no more tickets are created in Freshdesk. Is it a general problem or only in my account?

1
F
Apprentice
3 years ago
R
Apprentice
rmontuoriApprentice
posted in Freshdesk

Gmail forwarding not working

Hello.Since yesterday, I've started to notice that when someone at my company sends an email to "support@mycompany.com" (this email has a rule to forward to "support@mycompany.freshdesk.com"), don't creates a new ticket. After troubleshooting and work around the email configuration in Gmail, the tests that i've ran delivered the emails on my inbox, but not on FD. Can you helpme to fix it? I've several email accounts forwarded to FD to automate the different scenarios, and none of those are working. Thanks.

1
M
Apprentice
3 years ago
F
Apprentice
fernando_19404Apprentice
posted in Freshdesk

Error including Frame in APP MOBILE

Apparently a freshdesk restriction with including that address in an iframe. "Refused to display 'https://wtcwixnet.freshdesk.com/support/login' in a frame because it set 'X-Frame-Options' to 'deny'."

0
F
Apprentice
3 years ago
M
Apprentice
meghana.viswanathApprentice
posted in Freshdesk

Create custom page on the portal

Hello,It would be very useful if we could have a new section in the portal that is customer specific bringing in about more dynamic and customized portal experience.For example, I would like to have a new page displaying the count of ticket types(Support/ Maintenance/ Others) raised by the customer along with the ability to add and view the customer specific documents (attach files).Any idea of how this can be customized?Thanks!Meghana

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A
Top Contributor
3 years ago
D
Apprentice
danilo.senaApprentice
posted in Freshdesk

Ideias to use Freshwork and its linked products

Hi Folks,I am from Brazil. I am an entrepreneur and really want to innovate in my business market: International trading and Logistic, Inland Transport and Customs Brokerage. All solutions integrated being managed by myself or by developed parters.Could you help me to hint how can I use the Freshwork to create a real innovative experience for the Customers and Clients?Thank in advance for the comments.Danilo Sena - CEOsoulinternational.com.br

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Community Debut
2 years ago
A
Apprentice
afebtyApprentice
posted in Freshdesk

e-mail notification An internal error occured

I get an error when I try to set up email notification settings: The screenshot is attached. Can you solve this error.

2
O
Contributor
3 years ago
A
Apprentice
afritzApprentice
posted in Freshdesk

Russia SPAM, every Day hundreds of SPAM tickets

My ticket system is being filled by Russia Bots day by day, I can barely keep up with the deletion and think about switching ticket systems.Ув. подписчик ?Социальная выплата одобренаУв. подписчик, Добрый день! Транзакция от службы озврата была начислена а ваш счет! Для детально информации и продолженя операции перейдите по ссылке: --> google.pl?#btnI=c8px&q=swziQ8QiFko_lzMLdI&gr=f3v Личный кабинет будет закрыт в течени 24 часов. per E-Mail berichtetSpam УУв. подписчик, Добрый день! Транзакция от службы озврата была начислена а ваш счет! Для детально информации и продолженя операции перейдите по ссылке: --> google.pl?#btnI=c8px&q=swziQ8QiFko_lzMLdI&gr=f3v Личный кабинет будет закрыт в течени 24 часов. per E-Mail berichtet , vor 5 Stunden (Sa., 13 Juli 2019 um 4:13 AM) empfänger:help@hostingstation55.freshdesk.com Ув. подписчик, Добрый день! Транзакция от службы возврата была начислена на ваш счет! Для детальной информации и продолжения операции перейдите по ссылке

0
A
Apprentice
3 years ago
9
Apprentice
90marinoApprentice
posted in Freshdesk

Flag ticket 's companies as VIPs

We would like to be able to flag certain companies as VIPs, and automatically have their tickets get higher priority in the system. The only way is with the "priority" or, is this possible with "health score" or "account_tier"? 

1
S
Community Debut
1 year ago

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