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Hi, not sure if anyone can offer some thoughts on this. I have started using templates for change control and I would like to attach documentation to them.Regardless of what I attach (PDF, word, text), and regardless of size (all below 100k), once I save the template, the attachment is lost.I can immediately go back in to edit the template and it is not there.Has anyone had similar problems?thanksChris
(the previous discussion has been marked as closed: https://support.freshdesk.com/support/discussions/topics/316199)But would it be possible to change this behaviour in order to allow logged in users to access to all tickets through the public URLs? (raised by him/her or not)That is odd and awkward to reply to users/customers that they have to log out before being able to access the public ticket URL of another ticket (not raised by him/her).Thanks,Vincent
I am finding that quite a few of the to-do's I create disappear from the dashboard & then reappear IF I randomly access the ticket that I created the task/to-do from. If I don't access the ticket that I created the todo in it won't show up on the dashboard. Some of my tasks do show up so it is never clear why some are there and some disappear. I am missing a lot of important tasks This has been ongoing since January 2019
Hi everyone,When using the iOS app can I take a picture and attach it as PDF not as PNG to a new ticket.The default is png and I can not find any way to change that.The flow is this: click "+" for new ticket, tap the paper clip for attachment, use iPhone camera, take a picture and it shows up attached BUT it is in png format.I would like it to be in PDF Is that possible? If yes how?Thank you
Hi,I've been trying to find a way to make it easier to sum up the 'finished' status of tickets as some time tickets turn into very long back and forth interactions. What i'd like to do is force a rule that means that a ticket can't have it's status changed to 'Resolved' until a private note has been added as the last action in the ticket. Granted the content of that ticket could be blank, but ideally Agents would put in a brief summary of the interactions and that would make life easier all round, should that ticket need to be revisited. I guess you could call it a 'private summary note'. Any thoughts or help is much appreciated.
We just got spammed with nearly 4000 accounts created in 10 minutes this morning.So, it seems the captcha for creating a new account is not working at all..Now, how can we delete those spam accounts? We can see only 30 accounts at a time in the list, with no way to filter the accounts by creation date or something..
Hello everyone,,Just set an account up and an hour later I am still not able to receive a veirfy email to my support account.I know this works as an account as my existing Zendesk works fine.I'll try for another hour and then Junk I think. Nothing in spam and no error message or helpful log in FreshdeskAlso is there any actual support for this or is it just Community?Thanks in advance
I am attempting to have the tags in a certain order so I can easily report them. First, I thought the tags are automatically ordering alphabetically so renamed my tags so they will be organized. Once I did this I noticed that the tags reordered but it was not consistent throughout my tickets, the only thing that was consistent was the tag that was being displaced from the order that I expected. expected) Generated: client, Initiated: email, Process: some process, solved by: Departmentexample of error) Generated: client, Process: some process, initiated: email, solved by departmentthe displacement can verify.How Can I arrange the order of the tags to the order that I desire?
Hi. Would it be possible, in some parameter, to configure the URL ofredirection after creating, successfully, a ticket in the client portal?Maybe there is some parameter that is sent via POST in the form or something like thatEj Now then create a ticket in the customer portalhttps://some.freshdesk.com/support/tickets/newIt redirects me to:https://some.freshdesk.com/support/loginI would like you to redirect me to, for examplehttps://www.google.comThank you
Hi,I'm wondering if I can set the referrer (meta_referrer) via the querystring for the embedded widget? We're integrating with an AngularJS single page app and the referrer only includes the base url of the page and not the current state route. i.e. https://server/#/some/angular/route always has the referrer of https://server/ meaning we have no idea where the user is in our application when submitting a support ticket.Thanks,Stuart
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