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Our Atlassian domain is not public. We followed your instructions here and have whitelisted your USA IPs already. Still getting a validation failed error. Where do I go from here? I have not done this part: "For users who are using on-premise JIRA, can make the JIRA domain public by downloading ngrok (check out their website for information on download and installation procedures)." Their instructions are not specific...is this to be installed on the Jira server or on the users' desktops/laptops?Thanks.
Good afternoon. I am wondering if it is possible to use any of the reporting or analytics features to track traffic clicks in the BreezyThemes template I am using on my portal. See below.In short, I would like to see how many clicks I get on a specific link. Do I need to set up Google Analytics to do this, or is it possible through the reports/analytics in FreshDesk? Thanks in advance for any assistance.
I’m running a standard total change export, all I have done is select some fields and scheduled it, no changes to filters etc, and it’s pulling back old data. I’ve done it loads of times and it’s pulling incorrect statuses and missing closure dates etc for changes. Any idea what’s happening here please?
Login was unsuccessful! - Validation Failed : The status code of the Response was not Success, was Requester = InvalidNameIDPolicy
Only ONE user is getting the following:Login was unsuccessful! - Validation Failed : The status code of the Response was not Success, was Requester => InvalidNameIDPolicyEveryone else can login via SSO just fine and has been able for the past year. We're using ADFS and FD is the only app using it. I tried the support chat with no success, no guidance, no meaningful path to troubleshoot, only general stuff like "it must be xxxx"Well I need to see what FD sees on SSO attempt for that user. How can I do that?Said user can authenticate via ADFS test just fine using the usual ADFS testing URL: https://xxx.xx/adfs/ls/IdpInitiatedSignon.aspx
The KB editor is fairly limited, but there is the option to edit the HTML code. However, we now see we get one result when logged in as an agent in Mint, and another on the portal. I would assume what is shown in an article in the editor is also what appears on the portal. But that is not the case.In a ordered list a type can be added, such as type="a". This looks fine in the article, but is changed to numbers in the portal. This is not only confusing, but also frustrating. Attached the HTML code, the result on the agent's screen (in Mint) and the result on the customer portal. Should I assume the HTML editor should not be used to enhance documents and we just have to live with the basic options in the normal editor?
What is the policy behind the ability to edit and delete replies by the agent?I'm currently in a trial version. I see that I can re-edit some replies but not all. I cannot even re-edit my own written reply but I can re-edit the very first reply.Then again I can delete my own replies but I cannot delete others (which is obvious) but is it obvious that I can reedit other replies?
This really should be an extension to this discussion: https://support.freshdesk.com/support/discussions/topics/324891?page=1However, it looks like FD folks have gone silent there, so I am starting a new topic for this old issue.The title mostly covers it-- backspacing sucks again. When backspacing back to the first letter of a word, it will then auto-delete the space between that word and the previous one.Seems like a small issue, but it when you think about how much backspace is used (particularly if you suck at typing - ie. me), then the added time of correcting this extra deletion is infuriating. Please go back in and fix this bug... again.
Good morning,When our agents reply to a ticket, the email defaults with "Hi <first and last name>". If we don't have a first/last name for that contact it's using their email address. How can I remove that and have "Hello" only in the email response template? I don't see where to change this in the admin tools. Recreate Steps: Select the Ticket, select to Reply. Screenshot attached with private details removed and what we are looking to change.
Hi - I am trying to get reports split by second (or third) level of a dependent variable. I am aware of the function to filter by all levels of the dependent variable but actually would like to see it in one graph. Does this work in the build-in reporting?Thanks :)
Hi, We are in the processing of moving across to a full suite of the Freshworks products, but want to understand if anyone has had any experience integrating in getting Sage 50 into Freshworks?Ideally so we can see invoicing, update account details, automate email send outs etc. Just looking to see if this is something anyone has seen or had an experience with really.Thanks,Alex
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