Visit Freshworks.com Visit Freshworks

Groups
Events
Product Updates
Ideas

#WinwithMarketplace : Freshservice

23 days ago

Community
Customer Experience
Freshdesk

Freshdesk

Read, learn, and solve about our Support Desk product.

3,986 Topics
10,520 Replies

When you subscribe we will email you when there is a new topic in this category

3986 Topics

Newest first

Recently active Most replies Most views

GaborSkilled Expert

asked in Freshdesk

joe_huntApprentice

posted in Freshdesk

What makes things beautiful?

Aesthetic emotions are experienced through vision, hearing, touch, taste, smell and cognitive processing in response to respected stimuli. Aesthetics plays a central role in the design, consumer products, eating a meal, physical attractiveness, music, and nature.

2 months ago

highfreshApprentice

asked in Freshdesk

Does Freshdesk offer any built-in notice banner on ticket page?

I would like to be able to show known issues at the top of ticket submission before a user submits a ticket. Something as simple as “Website xyz.com is down right now. Will update when status changes” to maybe avoid duplicate tickets getting posted. Is this possible?

2 months ago

Bart De RidderApprentice

asked in Freshdesk

Agent unable to access Freshdesk

Hello,One of newer agents is recently facing an unknown problem when trying to login on our Freshdesk.On the browser Chrome, she receives the following error: “This webpage doesn’t work. If this probleem keeps occuring, please contact the site owner.” On the browser Edge she receives the error below: “There was an unexpected error (type=Not found, status=404). Organisation not found.” Is this a known problem?Kind regards,Bart De Ridder

2 months ago

paddyb79Apprentice

asked in Freshdesk

Workflow and Formatting

Hi Community if i set a workflow in my case the alert via Webhook to Teams how can i format the text with some basics like “new line” after some fiels oth just that the text looks a bit better readable?

2 months ago

fesma-bhApprentice

asked in Freshdesk

Public ticket URL request log in

I cannot acces any tickets with their corresponding public ticket url. Instead I am forwarded to a login page. I have requested the public url via placeholder {{ticket.url}} and the settings should work aswell. See screenshot below:Any ideas?

2 months ago

chetan33853Apprentice

asked in Freshdesk

Need help on react native android notification

Hello i am facing issue in Android app. based on react native. untill we update sdk to 4.3.3 notificaiton were working. but now when app is killed state notificaiton is not working. we have test FCM and firebase message it’s working when message comes from firbase even when app is killed but when it comes from freshchat sdk its not working. {"user":{"firstName":"UN-1672938132506","lastName":"Testing Account","email":"info@dreams-technology.com","id":681720477384215,"alias":"76fb7616-47fb-4d35-971c-38d3ddd24856","groupAliasSet":[],"phone":"0123456886","ruleMeta":{},"usage_meta":[],"kv_meta":[],"device_meta":[],"notificationId":"d7u4xGH-Q2WJYVFgiJQlfg:APA91bGPpckGJsqKcnVOoWZWMps2sxZdGikYybfbwumx449fX-0pvmWrVIMpxZxWQkvWdNjI2Np_okG6YMrOSE_jZFw6J7sFlRz7d6dXNh8VxD4cG--FrQFHJkzzPcZylg6xgUIvqAyz","notificationType":1,"createdMillis":1669190863424,"updatedMillis":1672941997564,"type":0,"identifier":"146357","clientVersionCode":0,"clientType":0,"appId":0,"roleId":0,"experienceGroupId":0,"experie

2 months ago

ruffzyApprentice

asked in Freshdesk

Reply to customer tickets directly from outlook without visiting freswork application

We are currently evaluating freshdesk and therefore have created a new office 365 mailbox which we have connected to the freshdesk. The setup is working quite well - incomming emails create a new ticket which can be answered within the freshdesk application. However I am now wondering if it is possible to reply to a customers ticket directly from the email client (outlook) without opening first the freshdesk application.I have observed that when I reply to a ticket message that my response will be added by freshdesk to the ticket history. But my response is not forwarded to the customer. Do I miss an important setting or is freshdesk just not thought to be used directly from outlook?

2 months ago

SilviaContributor

asked in Freshdesk

Ticket closing

Good morning, I would like to configure that the customer cannot close tickets, I can't find the related configuration. thank you

2 months ago

AaronParkerSkilled Expert

posted in Freshdesk

FreshDesk Arcade (Gamification)

Hello all,I am interested in enabling FreshDesk Arcade as a way to motivate some of our team and introduce gamification to those motivated by a little healthy competition.I like the ideas of quests and points being assigned for actions completed as well as there being an individual champion across a number of areas as well as an overall champion.I’d love to hear some of your ideas on how you’ve used the functionality - do you have any pointers / things to consider?Also do you know of any plans to revamp this? The requirements for setting a quest seem a little limited / Having the levels labelled as Beginner all the way to Guru feels a little limiting I would like to be able possibly rename these in the future.Look forward to hearing your ideas.Thanks.

2 months ago

DMTJMONContributor

asked in Freshdesk

Users Permissions by AD Group

We have been asked this from our security team. Are we able to add/remove users by an AD Group?

2 months ago

ValerieHomApprentice

asked in Freshdesk

Closing a ticket only sometimes automatically opens the next one

This is not consistent so I’m not sure how I am able to provide example. However, we notice only sometimes when we close a ticket, the next case in the queue is then opened for us. It wouldn’t be too much of an issue if the case was a new one assigned to the individual, but each time, it’s an older case assigned to another teammember.

2 months ago

Danilo SenaApprentice

asked in Freshdesk

Customization Portal in Fresh Desk

I am Free user. Which Plan can I rent to customaze My knowledge base? https://soulinternational.freshdesk.com/support/home

2 months ago

michaelmartelSkilled Expert

asked in Freshdesk

Updating Multiple Custom Fields

Hello,I am creating a PO through the API based on a ticket. I can fill one custom value. It doesn’t matter if the custom field is on the ticket or the PO. However, when I try to do two, it fails.Do I have a separate entry for each entry, e.g. "custom_fields": { "requestor": "{{ticket.requester.name}}" }, "custom_fields": { "shipping address": "{{ticket.shipping_address}}" },or do it do it combined? "custom_fields": { "requestor": "{{ticket.requester.name}}" "shipping address": "{{ticket.shipping_address}}" },

2 months ago

forestcallApprentice

asked in Freshdesk

How to add Shopify Products ordered?

Hi All -So the Shopify plugin is installed. How do I add ticket fields so the customer can select the order they want to reference in the ticket?Thanks!

3 months ago

khawarhassanApprentice

asked in Freshdesk

Integrate Whatsapp and Freshdesk free of cost

We have also brought about some enhancements to the Whatsapp<>Freshdesk integration. Here’s what has changed: Unlike before, you can now add multiple Whatsapp numbers to your Freshdesk account and manage conversations with your customers better You can now integrate multiple Whatsapp numbers without any charges for the number. Since you can purchase the numbers at free of cost, you can get any number from any part of the world and support your customers on the go globally.Note: Some charges will be applicable for template messages. The Whatsapp settings page in Freshdesk has been improved for easy navigation and set up This is another step towards offering a true omnichannel experience and seamlesshttps://mbapkguru.com/gb-whatsapp/

3 months ago

Ketellyn NegreirosApprentice

asked in Freshdesk

Erro ao extrair relatório de dados portal

1 month ago

vedkApprentice

asked in Freshdesk

Render 2 Widgets on Same Page

Hi, I am trying to render two widgets on the same page. But at a given moment of time only one widget is visible . Please let me know whether if its possible to render two widgets. If yes please share if any documentation is available. Currently trying to render like this.

9 days ago

cwardContributor

asked in Freshdesk

Webhook Automation on Outbound Email

I want to create an automation that runs on ticket creation from an outbound email, anytime any agent creates a new email. So in FreshDesk they click [+]New --> New email. This sends an email but it also creates a closed ticket. I want the automation to trigger specifically for tickets created this way.I tried creating a workflow that runs when the ticket is created and the Source is outbound_email however this doesn't trigger when an email is sent. We run a webhook on ticket updates, however no matter what I try as settings I cannot get one to run on outbound email tickets.

3 months ago

GaborSkilled Expert

asked in Freshdesk

How to get customer phone and address on the customer portal form ?

Hi,When a customer submits a ticket via the Customer Portal Form, then for us it is necessary to get his/her phone number and address. Fundamentally the phone and address data are part of the Contact record.Therefore I do not want to create additional custom fields for them, because they would be duplicated this way. What is the best way to collect such data via the Customer Portal Form, even if the data will not be populated with the built-in contact fields used for the same purpose. Thank you for your suggestions!

2 months ago

myatesApprentice

asked in Freshdesk

Custom field not returned via API

Hello, We have a number of custom fields in the companies table that return successfully via the API. Recently we added a new custom field and it is not returning any values through the API https://companyname.freshdesk.com/api/v2/companiesThe new custom field was added 3 weeks ago.Any ideas as to why the new field may not be coming through?ThanksMatt

1 month ago

Page 7 / 160

Badge winners

jason.chas earned the badge Wizard of Creative Thinking (5)
BruceEXhas earned the badge Salud, Ideator
Mblaishas earned the badge Lightening (Mc)Learner
ArnoldGhas earned the badge Salud, Ideator
jmherringhas earned the badge Lightening (Mc)Learner

Show all badges

Join the Community

Already have an account? Login.

Social Login

or sign up below

Username *

Business Email *

Name

(Private)

Only you and moderators can see this information

Company

(Private)

Only you and moderators can see this information

Referral URL

Password *

I accept the terms & conditions

loginBox.register.email_repeat

Sign in to the Community

No account yet? Create an account.

Social Login

or sign up below

Username or Email

Password

Remember me

Forgot password?

Enter your username or e-mail address. We'll send you an e-mail with instructions to reset your password.

Username or e-mail

Back to overview

Scanning file for viruses.

Sorry, we're still checking this file's contents to make sure it's safe to download. Please try again in a few minutes.

This file cannot be downloaded

Sorry, our virus scanner detected that this file isn't safe to download.