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Freshdesk

Read, learn, and solve about our Support Desk product.

  • 3,986 Topics
  • 10,521 Replies

3986 Topics

K
Apprentice
kbonner1956Apprentice
posted in Freshdesk

Sling App

 I am unable to get the Sling App to function.  I have tried to reset and clear data, but nothing works

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Community Debut
3 years ago
H
Apprentice
howtoApprentice
posted in Freshdesk

temporary disable customer

Hello, is it possible to disable temporary group of customers (firm) or single Customer?

0
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Apprentice
3 years ago
S
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sgargateApprentice
posted in Freshdesk

How to capture backend events?

We need to capture ticket events, such as Ticket status updated, ticket closed. The frontend App does allow to listen to UI events, like closeTicketClicked. But, there are multiple ways to close ticket, and not events get capture.Are there any events triggered from backend that we can listen to? 

2
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Apprentice
3 years ago
R
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ramratan.kumarApprentice
posted in Freshdesk

Duplicate Ticket generation

I have custom field having unique and mandatory restrictions. But still for some ids its creating duplicate tickets. Is there any way where freshdesk api, can check where the ticket is raised for custom unique field? Can you please help me.

0
R
Apprentice
3 years ago
D
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damsch12Apprentice
posted in Freshdesk

Jira Login Failed

Hi, Im having trouble setting up the Jira Integration, Im 100% sure that username and password are correct, i've logged out of Jira and logged back in using the same credentials im trying to use here, but when i try to enable the integration i keep getting "Login Failed"Do i have to change any config on Jira?, Any ideas?Regards,Damian

12
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Community Debut
3 years ago
J
Apprentice
justin.gonderApprentice
posted in Freshdesk

Split ticket erases all CC information and does not move later replies into the new ticket

Say a customer responds to a very old ticket, but this time they CC some colleagues. As an agent, I want to split the ticket at the point of the new message, and I expect the CC recipients from the new message to carry over to the new, split ticket. As of now this does not happen, and the split ticket has no CC recipients associated with it.Also, as others have pointed out, I would expect for any other replies below the message that I split to carry over into the split ticket. As of now, only the single message you 'split' goes into a new ticket. Other replies below that message remain in the original ticket.

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J
Apprentice
3 years ago
G
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garcia.arvinjaeApprentice
posted in Freshdesk

How to create portal accounts in behalf of the client

Hi,Good day, we are currently evaluating the system, we are on our 2nd week of testing.we are able to configure all our setting and forms with ease but im having trouble registering users (customers) to our portal. it is due to the reason that our president doesn't want a way for the client to register for themselves.is there a way for us to register for them?Regards,Arvin  

1
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Contributor
3 years ago
J
Apprentice
jose.cardosoApprentice
posted in Freshdesk

Account blocked

Hello.Whenever I try to access my Freshdesk account, I'm presented with this error:Unable to load page.We encountered an unexpected problem (check your network connection).Probably because inactivity or no plan selection.I would like to start with Sprout plan.Can you please help?

2
J
Apprentice
3 years ago
I
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info_17868Apprentice
posted in Freshdesk

Import old emails to Freshdesk

I've this problem: When I redirect my old mails from Apple Mail, I got the tickets in freshdesk from this mail history. But the timestamp is from now and not from the original mail.How can I solve this?Or how can I import old emails(not from gmail) in to freshdesk?Thanks a lot!Michael

1
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Apprentice
3 years ago
O
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office_19620Apprentice
posted in Freshdesk

Email Import

I've this problem: When I redirect my old mails from Apple Mail, I got the tickets in freshdesk from this mail history. But the timestamp is from now and not from the original mail.How can I solve this?Or how can I import old emails(not from gmail) in to freshdesk?Thanks

0
O
Apprentice
3 years ago
S
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susanne.moserApprentice
posted in Freshdesk

Reset Password - You are not authorised to access this portal

Question regarding 'Login to the support portal':One of our customers clicked on the Link 'Forgot your password?' and tried to reset the password by entering her email address. After clicking the button 'Reset my password' the following message shows up 'You are not authorised to access this portal. Kindly contact your helpdesk administrator.'Why can't she reset the password?

7
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Community Debut
3 years ago
A
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andreas.behrensApprentice
posted in Freshdesk

Field titles of the standard new ticket form are not translated

Dear support-team,I would like to start a knowledge base in German language and the only thing that seems to be not translated are the form field titles of new ticket form (in portal and in widget): It is still "Requester", "Subject", and "Description".How can I translate those three very important words?Best regards,Andreas

0
A
Apprentice
3 years ago
S
Contributor
support_14013Contributor
posted in Freshdesk

To-Do list limit on dashboard

Is there anyway I can increase the number of "To-do's" that are displayed on the dashboard.  Currently only lists 3 so need to scroll down each time I want to view.  There is plenty of room down the left hand side of page so cant see the problem.

0
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Contributor
3 years ago
R
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rjsaini042Apprentice
posted in Freshdesk

Fresdesk Data

I have exported fresh desk data in xml format.Now i need import in Salesforce.What are the solution for that.

0
R
Apprentice
3 years ago
S
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steve.rumbleApprentice
posted in Freshdesk

Estate Version of Freshdesk - Since adding Frield technician addon - Cannot create new tickets within Freshdesk or via customer Portal

Since we had Field Service Management added as an extra feature it has broken the ability to create tickets within FreshDesk and via our customer portal. One thing I have noticed is that when you log a ticket from within FD, if you change the Category field to be not a requirement when logging or closing a ticket, the ticket successfully gets created. This has all be changed since the new Field Service Management feature got added.

1
K
Contributor
3 years ago
C
Apprentice
carbonellajuanApprentice
posted in Freshdesk

no puedo comunicarme

Hola alguien me puede ayudar cuando voy a iniciar secion me pide correo y contraseña pongo el correo y luego la contraseña y me dice que es error pero la contraseña es la registrada 

1
K
Contributor
3 years ago
U
Apprentice
usaf3994Apprentice
posted in Freshdesk

account information

I would like to close my account, do not want future downloads.

1
K
Contributor
3 years ago
N
Apprentice
nayana.kapadnisApprentice
posted in Freshdesk

How to update the Existing ticket with the attachment through Freshdesk API

Hello Team,I am working on Freshdesk api and now want to update a ticket with pdf attachment. can anyone please tell me how i can do it?It would be very appreciate.Thank you.

0
N
Apprentice
3 years ago
R
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ryaweApprentice
posted in Freshdesk

Close a ticket via email commands

Good day all, we are using the Sprout Plan.Is it possible to change the status of a ticket to resolved or closed via an email?e.g. something like #close or status=closed within the email?Regards

2
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Community Debut
3 years ago
S
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support_18483Apprentice
posted in Freshdesk

Not Receiving Tickets

I have not been receiving tickets on my system since Saturday evening.I have checked the forwarders and they are okay and my support mail is okay since I can see mails coming to support@jacetechno.com but I still cannot see any ticket on my fresh desk dashboard.Kindky advise.

6
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Community Debut
3 years ago
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Contributor
jono.chrimesContributor
posted in Freshdesk

View more than 30 unresolved tickets at once

How do I view more than 30 unresolved tickets at once?I have tried adding &per_page=100 and ?per_page=100 at the end of the address line as per the API documentation however it will not work.I see a LOT of other people asking for more than 30 tickets per view as well.Why not just this in as a feature? It's not that hard...We need this!

2
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Community Debut
3 years ago
P
Apprentice
patrik.jezekApprentice
posted in Freshdesk

Freshdesk and phone calls

Hello, I would like to ask about the implementation of phone calls to Freshdesk. Is it possible to connect directly via VoIP? If so, can anyone please send me how to do it? For explanation, we have our own PBX (MyPBX U100), which we need to connect to Freshdesk to pick up calls to support. However, we are not sure whether Freshdesk supports VoIP or whether it is possible to create a ticket using the API at least based on phone calls. Do you have any experience with this, or could you send me some examples how to solve this problem? I know about Frescaller, but we don't want to use their virtual PBX.  Thank you.  Regards,

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Community Debut
3 years ago
B
Apprentice
b.saucierApprentice
posted in Freshdesk

Login with Google Twice

Hello,When we login to Freshdesk using Google, we have to do it twice? Is there a way to fix this?

2
K
Contributor
3 years ago
C
Apprentice
contact_19587Apprentice
posted in Freshdesk

Scheduled maintenance

Hi,i just create an account, and after entering my email information, i ccan only see that screen with Scheduled maintenancei just received that message from freshdesk : Your Account has been blocked due to high volume of traffic. If you feel your requests are genuine, please send an email to support@freshdesk.com with your account details.I just send an email, but i want to know how much time to repair ?kind regards

0
C
Apprentice
3 years ago
D
Contributor
david.suggContributor
posted in Freshdesk

Randomly can not type in Freshdesk

Does anyone else have an issue when creating a ticket or trying to reply in freshdesk, you can no longer type.  I have to go to another screen and refresh the screen and then come back.  It happens to more people than meWant to see if anyone else has this same issue. 

0
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Contributor
3 years ago

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